At eCampus customer service is our foremost concern. Each institution who partners with the virtual bookstore program has a virtual bookstore manager (VBM) who manages every aspect of the institution's virtual bookstore, including customer service. Customers talk directly with their VBM who has first hand knowledge about the specific institution.

Each institution will be assigned a highly-trained, dedicated virtual bookstore manager (VBM) who will have completed an extensive, 90-day bookstore management training program. The manager will act as the primary contact for all information exchanged between the institution and eCampus.

The VBM acts as a liaison for students, administration and faculty. The VBM is available to answer questions and address issues for them, resolved within 24 hours. This specialist is also responsible for assessing the institution's requirements and specific needs, developing a successful launch plan, and holding monthly performance review meetings. These meetings are designed to provide the manager with the detailed information necessary to provide quality support to all students and faculty.

Students, faculty and administration may reach their specific VBM by calling the VBM's direct line or via email. Both the direct telephone number and the email address will be posted on the institution's virtual bookstore and on all marketing materials distributed to students. Students may also call 1-877-eCampus 24 hours a day, seven days a week to check their order status.