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A systems engineer and high consequence industry consultant, David Marx, uses national, international and personal stories to outline the prevalence and complexities of human error. Arguing that our approach to human fallibility is flawed, Marx applies principles of a Just Culture model to topics such as medical malpractice reform, healthcare and aviation safety, human resources policies, and parenting. Rather than embracing a merely reactive approach to human error, Marx argues for holding people accountable based on the quality of their choices-not merely the positive or negative outcomes in any given situation. On a macro level, this would include retiring the medical malpractice system, re-evaluating tort reform objectives and incorporating error-reporting systems into healthcare and aviation sectors. On a micro level, Marx encourages readers to release their expectations of perfection and embrace personal accountability for choices they and their neighbors make daily.
