What Makes a Great Training Organization? A Handbook of Best Practices

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  • Edition: 1st
  • Format: Hardcover
  • Copyright: 3/21/2014
  • Publisher: Pearson FT Press
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Supplemental Materials

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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
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All learning leaders want their organizations to be perceived as great, but what makes a “great” training organization?  How does a training organization achieve greatness, particularly from the perspective of the corporation, the learners, and any customers, clients and partners that interact with it?


This book presents findings that are based on the data, information, and experiences shared with Training Industry, Inc. by several hundred learning professionals over a five year span, from 2008 to 2012. It identified 8 process capabilities, which have been identified as the key functions in the design, delivery and management of corporate workforce training.


Each section of the book focuses on the process capabilities in detail. In addition, individual practices are explained further, noting specific procedures or scenarios and how they are best executed, all supported by best practices and comments from learning leaders.

Author Biography

DOUG HARWARD (Cary, NC) is the CEO and Founder of Training Industry, Inc. Mr. Harward is internationally recognized as one of the leading strategists for training and outsourcing business models. He is respected as one of the industry's leading authorities on competitive analysis for training services and works with international companies and new business start-ups in building training organizations.
Mr. Harward previously served as the Director of Global Learning for Nortel Networks where he led the industry's largest global training outsourcing engagement with PricewaterhouseCoopers. He received the Chairman's Global Award for Community Service for his work in developing integrated learning organization strategies within higher education, public schools and business. He has worked in the training industry for more than 25 years. Mr. Harward received an MBA from the Fuqua School of Business at Duke University and a BSBA in Marketing from Appalachian State University.


KEN TAYLOR (Cary, NC) is Chief Operating Officer of Training Industry, Inc., the world's largest web portal focused on the corporate training and development marketplace. Taylor's expertise is in business operations, IT, and service delivery in the Corporate Training Marketplace.  Prior to joining Training Industry, Ken was Managing Director of Hudson Financial Solutions and spent 17 years in various positions with Nortel.

Table of Contents

Table of Contents

1. Introduction – The Importance of Learning Leadership

2. Strategic Alignment

3. Content Development

4. Delivery

5. Diagnostics

6. Reporting and Analysis

7. Administrative Services

8. Technology Integration

9. Portfolio Management

10. Measurement and certifications

11. The role of Learning Technologies

12. Summary

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