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Robert J. Herbold is the managing director of the Herbold Group, LLC, a consulting business focused on profitability, strategic, and operational issues. He serves on the board of directors of Neptune Orient Shipping Lines and of Agilent Technologies. Formerly, Herbold was executive vice president and chief operating officer of Microsoft Corporation. He is the author of The Fiefdom Syndrome and Seduced by Success. He lives in Seattle and Phoenix.
Introduction | p. 1 |
The Big Issue: Managers Lacking Courage to Make Tough Decisions | p. 5 |
Principle I: Devise a Demanding Game Plan to Confront Reality | p. 19 |
Principle II: Staff for Success | p. 37 |
Principle III: Clean Up the Sloppiness | p. 59 |
Principle IV: Institutionalize Tight-Fisted Cost Control | p. 79 |
Principle V: Insist on Functional Excellence | p. 95 |
Principle VI: Create a Culture of Innovation | p. 113 |
Principle VII: Demand Accountability and Decisiveness; Avoid Consensus | p. 127 |
Principle VIII: Exploit Inflection Points | p. 141 |
Principle IX: Value Ideas from Anywhere | p. 153 |
Principle X: Shake Up the Organization | p. 169 |
Conclusion | p. 185 |
Notes | p. 189 |
Acknowledgments | p. 203 |
About the Author | p. 205 |
Index | p. 207 |
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