Introduction | p. I |
Processes | |
Adoption of New Media | p. 19 |
The Fragility of Forecasting | p. 58 |
Implementation | p. 91 |
User Research | p. 125 |
Case Studies | |
How New Media Affect Television Viewing | p. 155 |
Videophones and Teleconferencing | p. 183 |
When Online Media Were New: The Missing Chapter | p. 216 |
The Long Road to Interactive Television | p. 251 |
Satellite Radio | p. 280 |
The Integration of Mobile Phones into Everyday Life | p. 302 |
Notes | p. 335 |
Index | p. 351 |
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