9780133095111

Why Great Leaders Don't Take Yes for an Answer Managing for Conflict and Consensus

by
  • ISBN13:

    9780133095111

  • ISBN10:

    0133095118

  • Edition: 2nd
  • Format: Hardcover
  • Copyright: 5/9/2013
  • Publisher: FT Press
  • Purchase Benefits
  • Free Shipping On Orders Over $59!
    Your order must be $59 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • Get Rewarded for Ordering Your Textbooks! Enroll Now
List Price: $36.99

Summary

Make better decisions! Michael A. Roberto will help you achieve deeper consensus, get past groupthink and "yes men," and achieve superior results in every decision you make -- especially your most complex and highest-stakes decisions! Roberto's Why Great Leaders Don't Take Yes for an Answer, Second Edition gives you a powerful framework for promoting honest, constructive dissent and skepticism; test your assumptions; more thoroughly and fairly considering "best alternatives"; crisply coming to closure; and aligning your entire organization behind the decision you make.

 

In this new edition, Roberto presents new cases from Google, Ford, and Intuit, and expands coverage to more deeply illuminate his decision-making approach. Offering both positive and negative examples, he presents a well rounded view of how to determine when 'yes' means 'yes', when it doesn't, and what to do when it doesn't. Throughout, Roberto demonstrates why "good process entails the astute management of the social, political and emotional aspects of decision making" -- in other words, why effective leaders are well served by carefully "deciding how to decide." You'll learn how to: 

  • Test and probe what your team really believes, and get the truth and candor you really need
  • Encourage constructive objections -- and keep them constructive
  • Improve team management, mitigate risk, identify opportunities, and promote integrity
  • Build stronger commitment amongst the people who'll implement your decisions

Author Biography

MICHAEL A. ROBERTO (Holliston, MA) is Trustee Professor of Management at Bryant University. He served for six years on the faculty at Harvard Business School, and was Visiting Associate Professor at NYU's Stern School of Business. His research focuses on strategic decision-making processes, senior management teams, and the dynamics of organizational failures. He has published in Harvard Business Review, MIT Sloan Management Review, and many other leading journals; and consulted with organizations including Target, Apple, Disney, Mars, FedEx, Morgan Stanley, Coca-Cola, Wal-Mart, Novartis, Siemens, Home Depot, the FBI, NASA, the EPA, and the TSA. He is author of Know What You Don't Know.

Table of Contents

Chapter 1: The Leadership Challenge     1

Chapter 2: Deciding How to Decide     39

Chapter 3: An Absence of Candor     75

Chapter 4: Stimulating the Clash of Ideas     109

Chapter 5: Keeping Conflict Constructive     143

Chapter 6: A Better Devil’s Advocate     179

Chapter 7: The Dynamics of Indecision     203

Chapter 8: Fair and Legitimate Process     233

Chapter 9: Reaching Closure     271

Chapter 10: Leading with Restraint     301

Rewards Program

Write a Review