Acknowledgments | p. xi |
Foreword | p. xiii |
Introduction | p. xv |
What this book is about | p. xv |
Why we wrote this book | p. xvi |
A bar in Rotterdam | p. xvii |
Who should read this book | p. xix |
How to use this book | p. xxiii |
Some killer products really don't sell | p. 1 |
So many products, so few sales | p. 1 |
Heroic failures | p. 4 |
So firstly, what is a failure? | p. 8 |
It's not how you sell, but how customers buy | p. 11 |
Sales is sales is sales - right? | p. 11 |
Four buying cultures | p. 14 |
How does all this relate to Geoffrey Moore's Chasm? | p. 17 |
WIIFM - so what exactly does all this mean to me? | p. 19 |
How do people buy? | p. 22 |
Momentum = getting the right people on board | p. 26 |
Managing risk | p. 27 |
If they are buying - are you selling? | p. 29 |
Choosing the correct buying culture | p. 29 |
Exploring the buying cultures | p. 31 |
Different buying cultures, different operational cultures | p. 37 |
What does a Value Captured company feel like? | p. 40 |
What does a Value Created company feel like? | p. 43 |
What does a Value Added company look like? | p. 47 |
What does a Value Offered company look like? | p. 50 |
The best kept secret - Value Created sales | p. 53 |
Why Value Created | p. 53 |
Why do so many companies get it wrong? | p. 55 |
Vital signs | p. 56 |
Why is Value Created difficult? | p. 62 |
A Value Created salesman working in a Value Added company | p. 63 |
And now some good news | p. 66 |
The magic of a Value Created company | p. 71 |
The perfect storm | p. 71 |
The case for change | p. 73 |
Management | p. 74 |
R&D | p. 79 |
Marketing | p. 80 |
Sales | p. 82 |
Delivery | p. 94 |
Support | p. 95 |
Safety notes | p. 99 |
So what can I do about it? | p. 109 |
CEO | p. 109 |
CEO of a start-up | p. 110 |
Chief Operations Officer | p. 111 |
Sales Director | p. 112 |
Head of M&A | p. 113 |
Head of Marketing | p. 114 |
Investors or VCs | p. 114 |
Head of Innovation | p. 116 |
Always change a winning team | p. 119 |
Can you have too much success? | p. 119 |
So, are you performing? | p. 120 |
Transformation - the OCA methodology | p. 123 |
Using the OCA methodology | p. 133 |
The Final Word: A summary | p. 137 |
Appendix | p. 139 |
Index | p. 167 |
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