Working With Difficult People

by Solomon, Muriel

• ISBN13: 9780735202917
• ISBN10: 0735202915
• Edition: Revised
• Format: Paperback
• Copyright: 2002-03-01
• Publisher: Prentice Hall Press

Summary

Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.

Author Biography

Muriel Solomon has been working in communications -- creating, organizing, coordinating, producing, motivating, and teaching -- for over 40 years

Table of Contents

Introduction	xiii
Part One Dealing with Hostile or Angry People
When Your Boss Is Belligerent	3	(8)
Computer Spies	4	(2)
Browbeaters	6	(2)
Sadists	8	(3)
When Your Colleagues Are Belligerent	11	(12)
Raging Bulls	11	(3)
Tacklers	14	(2)
Enviers	16	(2)
Squelchers	18	(1)
Intimidators	19	(4)
When Your Subordinates Are Belligerent	23	(14)
Bushwackers	23	(2)
Hotheads	25	(3)
Revengers	28	(2)
Quitters	30	(7)
Part Two Dealing with Pushy or Presumptuous People
When Your Boss Is Arrogant	37	(8)
Usurpers	38	(2)
Fame Claimers	40	(2)
Blockers	42	(1)
Checklist For Offering Unsolicited Ideas and Proposals	43	(2)
When Your Colleagues Are Arrogant	45	(10)
Moochers	45	(3)
Battering Rams	48	(2)
Zealots	50	(1)
Competitors	51	(4)
When Your Subordinates Are Arrogant	55	(10)
Rule Benders	56	(2)
Clansmen	58	(2)
Commandants	60	(5)
Part Three Dealing with Deceitful or Underhanded People
When Your Boss Is Deceptive	65	(10)
Hypocrites	65	(3)
Welchers	68	(2)
Backpedalers	70	(2)
Forked Tongues	72	(3)
When Your Colleagues Are Deceptive	75	(8)
Brain-Pickers	75	(2)
Backstabbers	77	(3)
Underminers	80	(3)
When Your Subordinates Are Deceptive	83	(14)
Saboteurs	84	(2)
Foxes	86	(2)
Bluffers	88	(2)
Instigators	90	(7)
Part Four Dealing with Shrewd or Manipulative People
When Your Boss Is Exploitive	97	(11)
Whip-Crackers	98	(2)
Connivers	100	(2)
Camouflagers	102	(3)
Flatterers	105	(3)
When Your Colleagues Are Exploitive	108	(11)
Spellbinders	108	(3)
Imposers	111	(3)
Duck and Divers	114	(2)
Operators	116	(3)
When Your Subordinates Are Exploitive	119	(10)
Bootlickers	119	(3)
Snitchers	122	(2)
Rumor Mongers	124	(5)
Part Five Dealing with Rude or Abrasive People
When Your Boss Is Discourteous	129	(8)
Clods	129	(3)
Ridiculers	132	(1)
Condescenders	133	(4)
When Your Colleagues Are Discourteous	137	(9)
Interrupters	138	(2)
Left-Handed Complimenters	140	(2)
Insulters	142	(4)
When Your Subordinates Are Discourteous	146	(13)
Free Spirits	147	(2)
Snippy Talkers	149	(2)
Defiers	151	(2)
Needlers	153	(6)
Part Six Dealing with Egotistical or Self-Centered People
When Your Boss Is Self-Seeking	159	(10)
Talent Wasters	159	(3)
Brush-Offs	162	(2)
Neglector	164	(2)
Show-Offs	166	(3)
When Your Colleagues Are Self-Seeking	169	(7)
One-Uppers	169	(2)
Know-It-Alls	171	(2)
Pulley Operations	173	(3)
When Your Subordinates Are Self-Seeking	176	(11)
Empire Builders	176	(3)
Prima Donnas	179	(2)
Magnifiers	181	(6)
Part Seven Dealing with Procrastinating or Vacillating People
When Your Boss Causes Delays	187	(11)
Put-Offs	187	(3)
Helter-Skelters	190	(3)
Overcommitters	193	(2)
Chameleons	195	(3)
When Your Colleagues Cause Delays	198	(9)
Socializers	198	(3)
Perfectionists	201	(3)
Dawdlers	204	(3)
When Your Subordinates Cause Delays	207	(14)
Checklist For Dealing with Procrastinators	208	(2)
Clockwatchers	210	(2)
Duds	212	(3)
Rebels	215	(6)
Part Eight Dealing with Rigid or Obstinate People
When Your Boss Is Unbending	221	(8)
Comma Counters	221	(2)
Inflexibles	223	(3)
Pigheads	226	(3)
When Your Colleagues Are Unbending	229	(7)
Killjoys	229	(2)
Chapter and Versers	231	(2)
Stiff-Necks	233	(3)
When Your Subordinates Are Unbending	236	(11)
Silent Screwups	236	(2)
Stubborn Mules	238	(3)
Clingers	241	(6)
Part Nine Dealing with Tight-Lipped or Taciturn People
When Your Boss Is Uncommunicative	247	(7)
Icebergs	247	(3)
Clams	250	(2)
Evaders	252	(2)
When Your Colleagues Are Uncommunicative	254	(6)
Skeptics	254	(2)
Withholders	256	(2)
Glarer-Starers	258	(2)
When Your Subordinates Are Uncommunicative	260	(11)
Grinners	260	(2)
Worrywarts	262	(3)
Tongue-Tieds	265	(6)
Part Ten Dealing with Complaining or Critical People
When Your Boss Is a Fault-Finder	271	(11)
Nitpickers	271	(2)
Checklist to Improve Your Listening Skills and Responses	273	(2)
Guilt Ladlers	275	(2)
Hanging Judges	277	(2)
Meat Grinders	279	(3)
When Your Colleagues Are Fault-Finders	282	(12)
Squawkers	283	(2)
Supersensitives	285	(1)
Checklist for Dealing with Supersensitives	286	(2)
Wisecrackers	288	(2)
Wet Blankets	290	(4)
When Your Subordinates Are Fault-Finders	294	(11)
Blame Shifters	295	(2)
Whiners	297	(3)
Self-Beraters	300	(2)
Martyrs	302	(3)
Summing It Up	305	(8)
26 Tactful Phrases to Help You Confront Difficult People	305	(2)
10 Important Guidelines to Remember	307	(6)
Index	313