CART

(0) items

Working in Groups : Communication Principles and Strategies,9780205554874
This item qualifies for
FREE SHIPPING!

FREE SHIPPING OVER $59!

Your order must be $59 or more, you must select US Postal Service Shipping as your shipping preference, and the "Group my items into as few shipments as possible" option when you place your order.

Bulk sales, PO's, Marketplace Items, eBooks, Apparel, and DVDs not included.

Working in Groups : Communication Principles and Strategies

by ;
Edition:
4th
ISBN13:

9780205554874

ISBN10:
0205554873
Format:
Paperback
Pub. Date:
1/1/2007
Publisher(s):
Allyn & Bacon
List Price: $97.60
More New and Used
from Private Sellers
Starting at $0.01
See Prices

Rent Textbook

We're Sorry
Sold Out

Used Textbook

We're Sorry
Sold Out

eTextbook

We're Sorry
Not Available

New Textbook

We're Sorry
Sold Out

Related Products


  • Working in Groups
    Working in Groups
  • Working in Groups
    Working in Groups
  • Working in Groups : Communication Principles and Strategies
    Working in Groups : Communication Principles and Strategies
  • Working in Groups : Communication Principles and Strategies
    Working in Groups : Communication Principles and Strategies
  • Working in Groups : Communication Principles and Strategies
    Working in Groups : Communication Principles and Strategies
  • Working in Groups Plus MySearchLab with eText -- Access Card Package
    Working in Groups Plus MySearchLab with eText -- Access Card Package




Summary

Working in Groups provides students with strategies for using theory and contemporary research findings to enhance group communication, group productivity, and member satisfaction.

Table of Contents

Prefacep. xiii
Basic Group Conceptsp. 1
Introduction to Group Communicationp. 2
Succeeding in Groupsp. 3
Defining Group Communicationp. 4
Three or More Peoplep. 5
Interactionp. 6
Common Goalp. 6
Interdependencep. 7
Workingp. 7
The Process of Group Communicationp. 7
Types of Groupsp. 9
Primary Groupsp. 9
Social Groupsp. 10
Self-Help Groupsp. 10
Learning Groupsp. 10
Service Groupsp. 11
Work Groupsp. 12
Public Groupsp. 12
Advantages and Disadvantages of Working in Groupsp. 15
Advantagesp. 15
Disadvantagesp. 18
Balance: The Guiding Principle of Group Workp. 20
Group Dialecticsp. 20
Ethics and Balancep. 25
GroupWork: It Was the Best of Groups; It Was the Worst of Groupsp. 27
GroupAssessment: Essential Group Elementsp. 28
Group Developmentp. 31
The Life Cycle of Groupsp. 32
Group Development Stagesp. 32
Characteristics of Effective Groupsp. 34
Forming: Balancing Individual and Group Needsp. 35
Maslow's Hierarchy of Needsp. 36
Schutz's Theory of Interpersonal Needsp. 38
Forming Tensionsp. 41
Storming: Balancing Conflict and Cohesionp. 45
Norming: Balancing Conformity and Nonconformityp. 46
Types of Normsp. 46
Conformityp. 47
Nonconformityp. 48
Performing: Balancing Task and Maintenance Dimensionsp. 51
Group Task Rolesp. 54
Group Maintenance Rolesp. 55
Self-Centered Rolesp. 56
Adjourning: Balancing Engagement and Disengagementp. 58
Balancing Needs, Norms, and Rolesp. 58
GroupWork: Classroom Normsp. 60
GroupAssessment: Group Attraction Surveyp. 60
Group Member Diversityp. 63
Heterogeneous Groupsp. 64
Personality Dimensionsp. 65
Personality Theoryp. 66
Implications of Personality Dimensionsp. 71
Cultural Dimensionsp. 72
Individualism-Collectivismp. 74
Power Distancep. 75
Uncertainty Avoidancep. 76
Masculine-Femininep. 77
High Context-Low Contextp. 77
Monochronic Time-Polychronic Timep. 78
Barriers to Cultural Understandingp. 79
Gender Dimensionsp. 82
Generational Dimensionsp. 85
Balanced Diversityp. 87
GroupWork: Personality Preferencesp. 89
GroupAssessment: Identifying Cultural Dialecticsp. 91
Interaction Skillsp. 95
Confidence in Groupsp. 96
Group and Member Confidencep. 97
Communication Apprehensionp. 97
Sources of Anxietyp. 98
Apprehension in Groupsp. 99
Strategies for High Apprehensivesp. 102
You Are Not Alonep. 102
Be Well Preparedp. 103
Learn Communication Skillsp. 103
Re-lax, Re-think, Re-visionp. 104
Strategies for Low Apprehensivesp. 106
Be Supportivep. 106
Provide Constructive Feedbackp. 107
Include Anxious Membersp. 108
Stop Talkingp. 108
Assertivenessp. 108
Balancing Passivity and Aggressionp. 110
Assertiveness and Diversityp. 112
Assertiveness Skill Buildingp. 113
Balancing Ability and Confidencep. 116
GroupWork: Sorting the Symptomsp. 116
GroupAssessment: Personal Report of Communication Apprehension (PRCA-24)p. 117
Verbal and Nonverbal Communication in Groupsp. 121
Two Essential Toolsp. 122
Language and Meaningp. 122
Denotation and Connotationp. 122
Levels of Meaningp. 123
Team Talkp. 124
Language Difficultiesp. 126
Bypassingp. 126
Offensive Languagep. 126
Jargonp. 127
Adapting to Language Differencesp. 129
Language and Genderp. 129
Language and Culturep. 130
Improving Verbal Communicationp. 130
Improve Your Vocabularyp. 131
Use I, You, and We Languagep. 132
Use Appropriate Grammarp. 132
The Importance of Nonverbal Communicationp. 133
Nonverbal Behaviorp. 134
Personal Appearancesp. 134
Facial Expressionp. 134
Vocal Expressionp. 135
Physical Expressionp. 137
The Nonverbal Environmentp. 137
Arrangement of Spacep. 137
Perceptions of Personal Spacep. 139
Nonverbal Communication and Culturep. 141
Creating a Supportive Communication Climatep. 141
Evaluation and Descriptionp. 142
Control and Problem Orientationp. 143
Strategy and Spontaneityp. 143
Neutrality and Empathyp. 143
Superiority and Equalityp. 143
Certainty and Provisionalismp. 144
Balancing Language and Nonverbal Behaviorp. 144
GroupWork: Context, Context, Contextp. 144
GroupAssessment: Auditing Team Talkp. 145
Listening in Groupsp. 148
The Challenge of Listening in Groupsp. 149
The Nature of Listeningp. 149
The Dialectics of Listeningp. 151
Types of Listeningp. 152
Discriminative Listeningp. 152
Comprehensive Listeningp. 152
Empathic Listeningp. 153
Analytical Listeningp. 154
Appreciative Listeningp. 155
Group Roles and Listeningp. 155
Task Roles and Listeningp. 155
Maintenance Roles and Listeningp. 156
Leadership Functions and Listeningp. 157
Improving Listeningp. 151
Use Your Extra Thought Speedp. 157
Apply the Golden Listening Rulep. 158
Listening Strategiesp. 158
The Art of Paraphrasingp. 161
Listening to Differencesp. 164
Taking Notes in Groupsp. 165
Self-Listening in Groupsp. 165
Balanced Listeningp. 167
GroupWork: Practice Paraphrasingp. 169
GroupAssessment: Shafir's Self-Listening Testp. 170
Conflict and Cohesion in Groupsp. 174
Conflict in Groupsp. 175
Substantive Conflictp. 175
Affective Conflictp. 175
Procedural Conflictp. 176
Constructive and Destructive Conflictp. 176
Conflict Stylesp. 178
Avoidancep. 179
Accommodationp. 180
Competitionp. 180
Compromisep. 181
Collaborationp. 181
Choosing a Conflict Stylep. 181
Conflict Management Strategiesp. 182
The 4Rs Methodp. 183
The A-E-I-O-U Modelp. 184
Negotiationp. 185
Mediationp. 186
Arbitrationp. 187
Group Cohesionp. 188
Enhancing Cohesionp. 188
Groupthinkp. 189
Adapting to Differencesp. 191
Cultural Responses to Conflictp. 191
Gender Responses to Conflictp. 192
Balancing Conflict and Cohesionp. 193
GroupWork: Win as Much as You Canp. 194
GroupAssessment: Ross-DeWine Conflict Management Message Style Instrumentp. 195
Achieving Group Goalsp. 201
Group Leadershipp. 202
What Is Leadership?p. 203
Leadership and Powerp. 203
Reward Powerp. 203
Coercive Powerp. 204
Legitimate Powerp. 204
Expert Powerp. 205
Referent Powerp. 205
Becoming a Leaderp. 207
Designated Leadersp. 207
Emergent Leadersp. 209
Strategies for Becoming a Leaderp. 209
Leadership Theoriesp. 211
Trait Theoryp. 211
Styles Theoryp. 212
Situational Theoryp. 215
Transformational Theoryp. 217
The 4M Model of Leadership Effectivenessp. 219
Model Leadership Behaviorp. 220
Motivate Membersp. 220
Manage Group Processp. 221
Make Decisionsp. 221
Diversity and Leadershipp. 222
Gender and Leadershipp. 223
Cultural Diversity and Leadershipp. 224
Balanced Leadershipp. 226
GroupWork: The Least-Preferred-Coworker-Scalep. 227
GroupAssessment: Are You Ready to Lead?p. 228
Structured and Creative Problem Solving in Groupsp. 232
Group Decision Makingp. 233
Decision Making and Problem Solvingp. 233
Decision-Making Methodsp. 234
Decision-Making Goalsp. 237
The Need for Proceduresp. 238
The Need for Structured Proceduresp. 239
The Need for Creative Proceduresp. 239
Structured Problem Solvingp. 241
The Standard Agendap. 242
The Functional Theory Approachp. 246
The Single Question Formatp. 248
Creative Problem Solvingp. 251
Brainstormingp. 251
Nominal Group Technique (NGT)p. 252
Decreasing Options Technique (DOT)p. 254
Enhancing Group Creativityp. 257
Problem-Solving Realitiesp. 260
Politicsp. 260
Preexisting Preferencesp. 260
Powerp. 261
Balanced Problem Solvingp. 261
GroupWork: Game Buildingp. 262
GroupAssessment: Problem-Solving Competenciesp. 262
Argumentation in Groupsp. 266
Why Argue?p. 267
Arguments and Argumentationp. 267
The Value of Argumentation in Groupsp. 268
Argumentativenessp. 269
Argumentativeness and Group Decision Makingp. 270
Learning to Be Argumentativep. 270
The Structure of an Argumentp. 270
Components of the Toulmin Modelp. 271
Applying the Toulmin Modelp. 272
Supporting Evidencep. 274
Presenting Your Argumentsp. 276
State the Claimp. 276
Support the Claim with Valid Evidencep. 277
Provide Reasons for the Claimp. 277
Summarize Your Argumentp. 278
Refuting Argumentsp. 278
Listen to the Argumentp. 279
State the Claim You Opposep. 279
Give an Overview of Your Objectionsp. 280
Assess the Evidencep. 280
Assess the Reasoningp. 280
Summarize Your Refutationp. 282
Adapting to Argumentative Stylesp. 282
Gender Differencesp. 282
Cultural Differencesp. 284
Argumentation and Emotional Intelligencep. 285
Balanced Argumentationp. 286
GroupWork: Got Water?p. 288
GroupAssessment: Argumentativeness Scalep. 289
Goal Setting and Motivation in Groupsp. 292
Goal Settingp. 293
Goal Theoryp. 293
Setting Motivating Goalsp. 294
Member Motivationp. 296
Motivating by Meeting Needsp. 296
Motivating Diverse Personality Typesp. 300
Group Motivationp. 303
A Sense of Meaningfulnessp. 303
A Sense of Choicep. 304
A Sense of Competencep. 305
A Sense of Progressp. 306
Assessment and Feedbackp. 308
The Role of Assessmentp. 308
The Role of Feedbackp. 308
Rewards and Punishmentp. 311
Extrinsic and Intrinsic Rewardsp. 311
Objective Rewardsp. 313
Effective Rewardsp. 313
The Role of Punishmentp. 316
Balancing Mission and Motivationp. 318
GroupWork: Your Guiding Motivep. 318
GroupAssessment: Group Motivation Inventoryp. 320
Participation Toolsp. 325
Planning and Conducting Meetingsp. 326
Meetings, Meetings, Meetingsp. 327
Planning the Meetingp. 328
Why Are We Meeting?p. 328
Who Should Attend the Meeting?p. 330
When Should We Meet?p. 330
Where Should We Meet?p. 330
What Materials Do We Need?p. 331
Preparing the Agendap. 332
Elements of an Agendap. 332
Determining the Order of Itemsp. 333
Double-Checking the Agendap. 334
The Chairperson's Responsibilitiesp. 335
Dealing with Difficult Peoplep. 337
Nonparticipantsp. 337
Loudmouthsp. 337
Interruptersp. 338
Whisperersp. 338
Latecomers and Early Leaversp. 338
Adapting to Differencesp. 340
Preparing the Minutesp. 340
Select a Recorderp. 341
Determine What Information to Includep. 341
Taking Minutesp. 342
Evaluating the Meetingp. 344
Balanced Meetingsp. 344
GroupWork: Meet the People Problemsp. 345
GroupAssessment: Post-Meeting Reaction (FMR) Formp. 346
Making Presentations in Groupsp. 348
Presentations in Groupsp. 349
Presentation Guidelinesp. 349
Purposep. 350
Audiencep. 351
Logisticsp. 352
Contentp. 353
Organizationp. 353
Credibilityp. 356
Performancep. 356
Group Presentationsp. 359
Public Group Presentationsp. 360
Team Presentationsp. 360
Questions and Answersp. 362
Presentation Aidsp. 363
Creating Presentation Aidsp. 364
Pitfalls of PowerPointp. 367
Using Presentation Aidsp. 367
Balanced Presentationsp. 369
GroupWork: A Practice Presentationp. 369
GroupAssessment: Presentation Rating Scalep. 370
Technology and Virtual Groupsp. 372
Technology and Group Communicationp. 373
Virtual Groupsp. 373
Synchronous and Asynchronous Communicationp. 375
Group Communication Mediap. 376
Audioconferencesp. 376
Videoconferencesp. 379
Text-Based Computer Conferencesp. 382
Groupwarep. 385
Emailp. 386
Bulletin Boardsp. 388
Electronic Chatp. 391
Electronic Meeting Systemsp. 392
Collaborative Presentation Technologyp. 396
Group Diversity and the Digital Dividep. 397
The Digital Dividep. 397
Implications for Virtual Groupsp. 399
Balancing Technology in Groupsp. 400
GroupWork: Computer and Teleconference Simulationp. 400
GroupAssessment: Virtual Meeting Evaluationp. 401
Glossaryp. 405
Indexp. 417
Table of Contents provided by Ingram. All Rights Reserved.


Please wait while the item is added to your cart...