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Working with People : The Helping Process,9780801333095
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Working with People : The Helping Process

by ;
Edition:
7th
ISBN13:

9780801333095

ISBN10:
0801333091
Format:
Paperback
Pub. Date:
1/1/2002
Publisher(s):
Allyn & Bacon

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Summary

This classic, best-selling text for beginning social work students introduces the basic components of working with people observation, assessment, communication, and intervention. Now in its seventh edition, Working with People presents the theoretical foundation of social work practice, promotes the development of practice skills, and encourages social work students to be more reflective in their work. The new edition contains material on managed care, the uses and impact of the Internet and related technologies on human service practice, and information on feminist and brief therapies.

Table of Contents

Tribute to Naomi I. Brill xix
Introduction xxi
Setting the Stage
1(18)
The Increasing Size and Changing Makeup of the Population
6(1)
The Permanent Face of Pluralism
7(1)
The Toll of HIV/AIDS
7(1)
The Changing Healthcare Scene and Managed Care
8(2)
Changes in the Family
10(1)
Continuing Poverty and the Growth of the Working Poor
11(2)
The Impact of the Internet and Electronic Information Technologies
13(1)
The Trend to Privatize Human Services
14(1)
Summary
15(1)
Suggested Assignments
16(1)
References and Related Readings
17(1)
Selected Related Websites
18(1)
Understanding Ourselves
19(22)
The Nature of Human Service
20(1)
Learning to Know and to Use One's Self
21(1)
The Impact of Culture
22(1)
The Impact of Personal Needs
22(15)
How Do I Think and Feel about Mysell?
23(2)
How Do I Deal with My Own Fundamental Needs?
25(3)
What Is My Value System, and How Does It Define My Behavior and My Relationships with Other People?
28(4)
How Do I Relate to the Society in Which I Live and Work?
32(1)
What Is My Lifestyle?
32(3)
What Is My Basic Philosophy?
35(1)
What Do I Present---and Represent---to Those with Whom I Work?
36(1)
Summary
37(1)
Suggested Assignments
38(1)
References and Related Readings
38(1)
Selected Relevant Websites
39(2)
Understanding the Human Condition
41(26)
The Biological Heritage
42(1)
The Social Heritage
43(1)
The Family
44(1)
The Social Group
45(1)
The Peer Group
46(1)
The Workplace
46(3)
The Importance of Socialization
49(1)
The Person as an Individual
49(1)
Personality Theories
49(8)
Psychoanalytic Theory
50(1)
Feminist Theories
51(1)
Learning Theory
52(1)
Humanistic Holistic Theories
53(1)
Other Theories
54(1)
Brief Theorapies
55(1)
``Personal'' Personality Theory
56(1)
The Concept of the Tripartite Personality
57(2)
Perception
58(1)
Integration
58(1)
Adaptation and Execution
58(1)
The Concept of Defense Mechanisms
59(1)
The Concept of Developmental Stages
59(3)
The Concepts of Stress, Balance, and Coping Ability
62(2)
Summary
64(1)
Suggested Assignments
64(1)
References and Related Readings
64(1)
Selected Related Websites
65(2)
Working with Ethnic Diversity in a Pluralistic Society
67(20)
The Language of Ethnic Diversity
68(1)
Ethnic Diversity: Population Highlights about Our Pluralistic Society
69(3)
Expressions of Ethnicity
72(1)
Preparation of Workers
72(2)
The Use of Systems Theory
74(2)
Applying Concepts from Systems Theory to Working with People
76(1)
Families as Systems
77(3)
Putting It All Together: Using a Systems Perspective with an Ethnic-Sensitive Focus
80(3)
The Worker's Social Responsibility
83(1)
Summary
84(1)
Suggested Assignments
84(1)
References and Related Readings
85(1)
Selected Related Websites
85(2)
Developing and Maintaining Communication with People
87(26)
Basics for Clear Communication
88(3)
Nonverbal Communication
91(3)
Tone of Voice
92(1)
Facial Expression
92(1)
Silence
92(1)
Gestures and Movements
93(1)
Physical Appearance
93(1)
Body Sounds
93(1)
Demeanor
94(1)
Touch
94(1)
Environment
94(1)
Verbal Communication
94(2)
Electronic Communication
96(1)
Communication by Symbols
97(1)
Interpreting Communications
97(3)
Perception
97(1)
Context
98(1)
Culture
99(1)
Communication of Ideas
100(1)
Diffusion
100(1)
Communication in Interview and Discussion
101(9)
Interviews
102(4)
Discussion
106(4)
Summary
110(1)
Suggested Assignments
110(1)
References and Related Readings
111(1)
Selected Related Websites
111(2)
Establishing and Using Helping Relationships
113(12)
Characteristies of Helping Relationships
114(6)
Accepting
114(1)
Dynamic
115(1)
Emotional
116(1)
Purposeful, Time-Limited, and Unequal
116(1)
Honest, Realistic, Responsible, and Safe
117(2)
Authoritative
119(1)
The Phases of a Helping Relationships
120(4)
Phase 1
120(1)
Phase 2
121(1)
Phase 3
122(2)
Summary
124(1)
Suggested Assignments
124(1)
References and Related Readings
124(1)
Using the Basic Problem-Solving Process
125(24)
Why and How People Change
125(1)
Structure of the Helping Process
126(11)
Engagement
127(3)
Assessment
130(1)
Definition of the Problem
131(1)
Setting of Goals
132(1)
Selection of Alternative Methods and an Initial Mode of Intervention
133(1)
Establishment of a Contract
134(1)
Action Leading to Desired Goal
135(1)
Evaluation
136(1)
Continuation or Termination
136(1)
Using the Problem-Solving Process When Ethnic Differences Are Involved
137(2)
Two Case Studies in Use of the Basic Process
139(7)
Basic Process 1
139(5)
Basic Process 2
144(2)
Summary
146(1)
Suggested Assignments
147(1)
References and Related Readings
147(2)
Developing an Eclectic Approach to Practice
149(22)
Development of a Working Model
150(12)
Illustrations of Models for Eclecticism
153(9)
Specialist or Generalist?
162(1)
Consultation
163(1)
Referral
163(6)
Making Referrals
165(4)
Summary
169(1)
Suggested Assignments
169(1)
References and Related Readings
169(2)
Utilizing Skills and Techniques
171(28)
Skills
172(3)
Differential Diagnosis
172(1)
Timing
173(1)
Partialization
173(1)
Focus
174(1)
Establishing Partnership
174(1)
Creating Structure
175(1)
Techniques
175(21)
Small Talk
175(1)
Ventilation
176(1)
Support
177(2)
Reassurance
179(1)
Advocacy and Social Action
180(2)
Confrontation
182(1)
Conflict
183(1)
Manipulation
184(2)
Universalization
186(1)
Advice Giving and Counseling
187(2)
Activities and Programs
189(2)
Logical Discussion
191(1)
Reward and Punishment
191(1)
Role Rehearsal and Demonstration
192(2)
Crisis
194(1)
Touch
195(1)
Mechanical Devices
196(1)
Summary
196(1)
Suggested Assignments
196(1)
References and Related Readings
197(1)
Selected Related Websites
197(2)
Working with People in Groups
199(26)
Definition
199(1)
Common Characteristics of All Groups
200(1)
Natural Groups
200(2)
The Family
201(1)
Reference Groups
201(1)
Working with Natural Groups
202(1)
Formed Groups
202(4)
Guide for the Formation of Groups
204(2)
The Worker and the Group
206(3)
Human Service Teams
209(13)
What Is a Team?
210(2)
How Are Teams Formed?
212(2)
Team Purpose
214(1)
Team Climate
214(1)
Team Size and Composition
215(1)
Team Communication
216(1)
Team Roles
216(3)
Working Process of Teams
219(2)
A Yardstick for Team Analysis
221(1)
Summary
222(1)
Suggested Assignments
222(1)
References and Related Readings
222(1)
Selected Related Websites
223(2)
Dealing with Vulnerability, Dependency, and Resistance
225(20)
Vulnerability
225(6)
Dependency
231(7)
The Flexible Continuum of Interdependence
233(1)
Two Aspects of Interdependence
233(1)
The Role of the Worker
234(1)
Social Change
235(1)
Relationship Role
236(2)
Resistance
238(2)
The Role of the Worker
239(1)
Use of Resources
240(1)
Summary
241(1)
Suggested Assignments
242(1)
References and Related Readings
242(1)
Selected Related Websites
242(3)
Getting It All Together
245(14)
Burnout
248(8)
Being Aware of Social Change
248(1)
Securing Basic and Ongoing Learning
249(1)
Selecting a Field of Practice
250(1)
Managing Workload
250(4)
Maintaining a Personal Value System
254(1)
Developing a Healthy Personal Life
254(2)
Summary
256(1)
Suggested Assignments
256(1)
References and Related Readings
256(1)
Selected Related Websites
257(2)
Index 259


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