Every chapter ends with ldquo;Summary,rdquo; ldquo;Suggested Assignments, rdquo; and ldquo;Related Readings.rdquo; | |
Introduction | |
Setting the Stage | |
The Increasing Size and Changing Makeup of the Population | |
The Changing Health Picture | |
The Developing Pluralism | |
Changes in the Family | |
Continuing and Intensifying Poverty and the Development of an Underclass | |
The Effects of a High Tech Society on People | |
Understanding Ourselves | |
The Nature of Human Service | |
Learning to Know and to Use One's Self | |
The Impact of Culture | |
The Impact of Personal Needs | |
How Do I Think and Feel About Myself? | |
How Do I Deal with My Own Fundamental Needs? | |
The Basic Human Needs | |
What Is My Value System, and How Does It Define My Behavior and My Relationships with Other People? | |
How Do I Relate to the Society in Which I Live and Work? | |
What Is My Lifestyle? | |
What Is My Basic Philosophy? | |
What Do I Present-and Represent-to Those with Whom I Work? | |
Understanding the Human Condition | |
The Biological Heritage | |
The Social Heritage | |
The Person as an Individual | |
Personality Theories | |
Understanding Ethnic Diversity and a Pluralistic Society | |
The Language of Ethnic Diversity | |
Expressions of Ethnicity | |
Preparation of Workers | |
The Use of Systems Theory | |
Use in Practice of Concepts from Systems Theory | |
The Worker's Social Responsibility | |
Developing and Maintaining Communication with People | |
Basics for Clear Communication | |
Nonverbal Communication | |
Verbal Communication | |
Electronic Communication | |
Communication by Symbols | |
Interpreting Communications | |
Communication of Ideas | |
Communication in Interview and Discussion | |
Establishing and Using Helping Relationships | |
Characteristics of Helping Relationships | |
The Phases of a Helping Relationship | |
Using the Basic Problem-Solving Process | |
Why and How People Change | |
Structure of the Helping Process | |
Using the Problem-Solving Process When Ethnic Differences Are Involved | |
Two Case Studies in Use of the Basic Process | |
Developing an Eclectic Approach to Practice | |
Development of a Working Model | |
Specialist or Generalist? | |
Consultation | |
Referral | |
Utilizing Skills and Techniques | |
Skills | |
Techniques | |
Advocacy/Social Action | |
Working with People in Groups | |
Definition | |
Natural Groups | |
Formed Groups | |
The Worker and the Group | |
Human Service Teams | |
Dealing with Vulnerability, Dependency, and Resistance | |
Vulnerability | |
Dependency | |
Use of Resources | |
Getting It All Together | |
Burnout | |
Being Aware of Social Change | |
Securing Basic and Ongoing Learning | |
Selecting a Field of Practice | |
Managing Workload | |
Accountability and Sanction | |
Accountability Within the System | |
Index | |
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