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Working Through Conflict : Strategies for Relationships, Groups, and Organizations
by Joseph P. Folger; Randall K. Stuttman; Randall K. StutmanEdition:
3rd
ISBN13:
9780673997661
ISBN10:
0673997669
Format:
Paperback
Pub. Date:
12/1/1996
Publisher(s):
Addison-Wesley
List Price: $56.00
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Summary
Focusing on the whole range of conflict settings - interpersonal, group, and organizational - Working Through Conflict, Third Edition, provides an introduction to conflict management that is firmly grounded in current theory and research. The text encompasses a wide range of theoretical perspectives and includes timely, up-to-date coverage of the role of third parties in conflict resolution. Numerous, highly practical case studies clarify theoretical content and make it accessible to a broad audience. Updated to reflect the latest research and theory, the third edition of Working Through Conflict includes new information on culture and conflict and the impact of cultural differences. Prefaced by new "Imagine Yourself..". questions that encourage the reader to assume the role of one of the disputants, each case study also ends with questions that highlight the theory behind the case and encourage classroom discussion.
Table of Contents
| Each chapter concludes with "Summary and Review" and "Conclusion | |
| List of Cases | |
| Preface | |
| Introduction: Conflict Interaction | |
| 1A: The Women's Hotline Case | |
| 1B: The Women's Hotline Case (Continued) | |
| Conflict Defined | |
| Arenas for Conflict | |
| Productive and Destructive Conflict Interaction | |
| Judgments About Conflict Outcomes | |
| More on Conflict Interaction | |
| Plan of the Book | |
| Communication and Conflict | |
| A Model of Effective Conflict Management | |
| Properties of Conflict Interaction | |
| The Columnist's Brown Bag | |
| The Inner Experience of Conflict | |
| Perspectivism and Conflict | |
| The Role of Theories | |
| Classic and Contemporary Theories of the Inner Experience of Conflict | |
| The Psychodynamic Perspective | |
| The Parking Lot Scuffle | |
| Verbal Aggressiveness | |
| Psychodynamic Theory and the Parking Lot Scuffle | |
| Verbal Aggressiveness Theory and the Parking Lot Scuffle | |
| Attribution Theory | |
| Field Theory and the Concept of Climate | |
| Attribution Theory and the Parking Lot Scuffle | |
| Field Theory and the Parking Lot Scuffle | |
| Theories of Conflict Interaction | |
| The Human Relations Perspective and Conflict Styles | |
| Experimental Gaming Research | |
| Human Relations Theory and the Parking Lot Scuffle | |
| Game Research and the Parking Lot Scuffle | |
| Intergroup Conflict Research | |
| Intergroup Dynamics and the Parking Lot Scuffle | |
| Phase Models of Conflict | |
| Phase Theories and the Parking Lot Scuffle | |
| Power: The Architecture of Conflict | |
| Power and the Emergence of Conflict | |
| A: A Raid on the Student Activity Fees and Fund | |
| B: A Raid on the Student Activity Fees Fund, Continued | |
| A Relational View of Power | |
| The Eccentric Professor | |
| Power and Conflict Interaction | |
| The Creativity Development Committee | |
| The Use of Power in Conflict Tactics | |
| The Balance of Power in Conflict | |
| The Copywriters Committee | |
| Unbalanced Intimacy | |
| Job Resignation at the Social Service Agency | |
| Working with Power | |
| Fostering Shared Power in Group and Organizational Conflicts | |
| Face-Saving | |
| The Dimensions of Face | |
| Face-Loss | |
| Face-Saving: A Threat to Flexibility in Conflict Interaction | |
| The Professor's Decision | |
| The Outspoken Member | |
| The Controversial Team Member | |
| Conflict Interaction as an Arena for Face-Saving | |
| Forms of Face-Saving in Conflict Interaction | |
| Face-Giving | |
| Working with Face-Saving Issues | |
| The Productivity/Performance Report | |
| Table of Contents provided by Publisher. All Rights Reserved. |
