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Workplace Communications : The Basics,9780205271214

Workplace Communications : The Basics

by
Edition:
1st
ISBN13:

9780205271214

ISBN10:
0205271219
Format:
Paperback
Pub. Date:
2/1/1999
Publisher(s):
ALLYN & BACON INC
List Price: $46.90

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This is the 1st edition with a publication date of 2/1/1999.
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Summary

Workplace Communications: The Basics is the first text specifically intended for applied writing courses in community college and other settings where many students are academically underprepared and therefore intimidated by lengthy, theory-intensive tests. This text focuses instead on the basics of workplace writing by emphasizing practical applications. Written in a simple, conversational style, Workplace Communications is designed to be both accessible and useful, incorporating numerous examples, illustrations, and exercises.

Table of Contents

Preface xiii
Introduction 1(2)
1 The Keys to Successful Communication: Purpose, Audience, and Tone
3(28)
Purpose
4(1)
Audience
5(3)
Tone
8(10)
Exercises
18(13)
2 Correspondence: Memos and Letters
31(32)
Memos
32(6)
Format
32(3)
E-mail
35(3)
Checklist: Evaluating a Memo
38(1)
Exercises
38(5)
Letters
43(15)
Checklist: Evaluating a Letter
57(1)
Exercises
58(5)
3 Effective Visuals: Tables, Graphs, Charts, and Illustrations
63(20)
Principles of Effective Visuals
64(2)
Tables
66(2)
Graphs
68(2)
Line Graphs
68(1)
Bar Graphs
69(1)
Charts
70(3)
Flow Charts
71(1)
Organizational Charts
72(1)
Circle Charts
72(1)
Illustrations
73(7)
Photographs
73(1)
Drawings
74(4)
Diagrams
78(1)
Checklist: Evaluating Visuals
79(1)
Exercises
80(3)
4 Short Reports: Page Design, Formats, and Types of Reports
83(44)
Page Design
84(6)
Report Formats: Memo, Letter, and Booklet
90(14)
Types of Reports
104
Incident Report
104(4)
Progress Report
108(5)
Recommendation Report
113(1)
Travel Report
114(5)
Checklist: Evaluating a Memo Report
119(1)
Checklist: Evaluating a Letter Report
120(1)
Checklist: Evaluating a Booklet Report
121
Exercises
119
5 Summaries
127(14)
Types of Summaries: Descriptive, Informative, and Evaluative
128(10)
Summarizing Print Sources
131(5)
Summarizing Non-Print Sources
136(1)
Checklist: Evaluating a Summary
137(1)
Exercises
138(3)
6 Mechanism and Process/Procedure Descriptions
141(22)
Mechanism Description
142(10)
Checklist: Evaluating Mechanism Description
145(7)
Exercises
152(2)
Process/Procedure Description
154(7)
Checklist: Evaluating Process/Procedure Description
156(5)
Exercises
161(2)
7 Instructions
163(18)
Instructions
164(14)
Checklist: Evaluating Instructions
178(1)
Exercises
178(3)
8 Job Application Process: Letter, Resume, Interview, and Follow-Up
181(30)
Application Letter
182(3)
Resume
185(12)
Traditional Resumes
191(4)
Scannable Resumes
195(2)
Interview
197(2)
Follow-up
199(3)
Checklist: Evaluating an Application Letter, Resume, and Follow-Up
201(1)
Exercises
202(9)
9 Oral Presentations: Preparation and Delivery
211(16)
Preparation
212(5)
Preliminaries
212(4)
Rehearsal
216(1)
Delivery
217(7)
Introductions and Conclusions
217(2)
Vocal Factors
219(1)
Physical Factors
220(1)
Eye Contact
220(1)
Audiovisuals
221(2)
Enthusiasm
223(1)
Checklist: Evaluating a Public Speaker
224(1)
Exercises
224(3)
10 Long Reports: Format, Collaboration, and Documentation
227(32)
Format
228(3)
Transmittal Document
228(1)
Title Page
228(1)
Abstract
229(1)
Table of Contents
229(1)
List of Illustrations
229(1)
Glossary
229(1)
Text
230(1)
Visuals
230(1)
Pagination
230(1)
Collaboration
231(2)
Documentation
233(23)
Bibliography
234(4)
Parenthetical Citations
238(17)
Checklist: Evaluating a Long Report
255(1)
Exercises
256(3)
Appendix A: Ten Strategies to Improve Your Style 259(20)
Appendix B: Review of Mechanics: Spelling, Punctuation, and Grammar 279(20)
Index 299


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