Workplace Communications : The Basics

by Searles, George J.

Edition:

1st

ISBN13:

9780205271214

ISBN10:

0205271219

Format:

Paperback

Pub. Date:

2/1/1999

Publisher(s):

ALLYN & BACON INC

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What version or edition is this?

This is the 1st edition with a publication date of 2/1/1999.

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The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.

Summary

Workplace Communications: The Basics is the first text specifically intended for applied writing courses in community college and other settings where many students are academically underprepared and therefore intimidated by lengthy, theory-intensive tests. This text focuses instead on the basics of workplace writing by emphasizing practical applications. Written in a simple, conversational style, Workplace Communications is designed to be both accessible and useful, incorporating numerous examples, illustrations, and exercises.

Preface

xiii

Introduction

(2)

1 The Keys to Successful Communication: Purpose, Audience, and Tone

(28)

Purpose

(1)

Audience

(3)

Tone

(10)

Exercises

(13)

2 Correspondence: Memos and Letters

(32)

Memos

(6)

Format

(3)

E-mail

(3)

Checklist: Evaluating a Memo

(1)

Exercises

(5)

Letters

(15)

Checklist: Evaluating a Letter

(1)

Exercises

(5)

3 Effective Visuals: Tables, Graphs, Charts, and Illustrations

(20)

Principles of Effective Visuals

(2)

Tables

(2)

Graphs

(2)

Line Graphs

(1)

Bar Graphs

(1)

Charts

(3)

Flow Charts

(1)

Organizational Charts

(1)

Circle Charts

(1)

Illustrations

(7)

Photographs

(1)

Drawings

(4)

Diagrams

(1)

Checklist: Evaluating Visuals

(1)

Exercises

(3)

4 Short Reports: Page Design, Formats, and Types of Reports

(44)

Page Design

(6)

Report Formats: Memo, Letter, and Booklet

(14)

Types of Reports

104

Incident Report

104

(4)

Progress Report

108

(5)

Recommendation Report

113

(1)

Travel Report

114

(5)

Checklist: Evaluating a Memo Report

119

(1)

Checklist: Evaluating a Letter Report

120

(1)

Checklist: Evaluating a Booklet Report

121

Exercises

119

5 Summaries

127

(14)

Types of Summaries: Descriptive, Informative, and Evaluative

128

(10)

Summarizing Print Sources

131

(5)

Summarizing Non-Print Sources

136

(1)

Checklist: Evaluating a Summary

137

(1)

Exercises

138

(3)

6 Mechanism and Process/Procedure Descriptions

141

(22)

Mechanism Description

142

(10)

Checklist: Evaluating Mechanism Description

145

(7)

Exercises

152

(2)

Process/Procedure Description

154

(7)

Checklist: Evaluating Process/Procedure Description

156

(5)

Exercises

161

(2)

7 Instructions

163

(18)

Instructions

164

(14)

Checklist: Evaluating Instructions

178

(1)

Exercises

178

(3)

8 Job Application Process: Letter, Resume, Interview, and Follow-Up

181

(30)

Application Letter

182

(3)

Resume

185

(12)

Traditional Resumes

191

(4)

Scannable Resumes

195

(2)

Interview

197

(2)

Follow-up

199

(3)

Checklist: Evaluating an Application Letter, Resume, and Follow-Up

201

(1)

Exercises

202

(9)

9 Oral Presentations: Preparation and Delivery

211

(16)

Preparation

212

(5)

Preliminaries

212

(4)

Rehearsal

216

(1)

Delivery

217

(7)

Introductions and Conclusions

217

(2)

Vocal Factors

219

(1)

Physical Factors

220

(1)

Eye Contact

220

(1)

Audiovisuals

221

(2)

Enthusiasm

223

(1)

Checklist: Evaluating a Public Speaker

224

(1)

Exercises

224

(3)

10 Long Reports: Format, Collaboration, and Documentation

227

(32)

Format

228

(3)

Transmittal Document

228

(1)

Title Page

228

(1)

Abstract

229

(1)

Table of Contents

229

(1)

List of Illustrations

229

(1)

Glossary

229

(1)

Text

230

(1)

Visuals

230

(1)

Pagination

230

(1)

Collaboration

231

(2)

Documentation

233

(23)

Bibliography

234

(4)

Parenthetical Citations

238

(17)

Checklist: Evaluating a Long Report

255

(1)

Exercises

256

(3)

Appendix A: Ten Strategies to Improve Your Style

259

(20)

Appendix B: Review of Mechanics: Spelling, Punctuation, and Grammar

279

(20)

Index

299