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Workplace Communications : The Basics,9780321330680
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Workplace Communications : The Basics

by
Edition:
3rd
ISBN13:

9780321330680

ISBN10:
0321330684
Format:
Paperback
Pub. Date:
1/1/2006
Publisher(s):
Longman
List Price: $61.33
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Summary

Workplace Communications: The Basics is the first text specifically intended for applied writing courses in community college and other settings where many students are academically under-prepared and therefore intimidated by lengthy, theory-intensive tests. This text focuses instead on the basics of workplace writing by emphasizing practical applications. Written in a simple, conversational style, Workplace Communications is designed to be both accessible and useful, incorporating numerous examples, illustrations, and exercises. The new edition includes greatly increased coverage of technology in all areas of work-related communication including the job search, correspondence, oral communication, and research.

Table of Contents

Preface ix
Introduction 1(2)
The Keys to Successful Communication: Purpose, Audience, and Tone
3(28)
Purpose
4(1)
Audience
5(2)
Tone
7(11)
Exercises
18(13)
Correspondence: Memos and Letters
31(46)
Memos
32(11)
Format
32(6)
E-mail
38(4)
Checklist: Evaluating a Memo
42(1)
Exercises
43(4)
Letters
47(25)
Formats
48(23)
Checklist: Evaluating a Letter
71(1)
Exercises
72(5)
Effective Visuals: Tables, Graphs, Charts, and Illustrations
77(20)
Principles of Effective Visuals
78(2)
Tables
80(1)
Graphs
81(3)
Line Graphs
82(1)
Bar Graphs
83(1)
Charts
84(3)
Flowcharts
84(1)
Organizational Charts
84(1)
Circle Charts
85(2)
Illustrations
87(7)
Photographs
87(1)
Drawings
88(5)
Diagrams
93(2)
Checklist: Evaluating a Visual
95
Exercises
94(3)
Short Reports: Page Design, Formats, and Types
97(42)
Page Design
98(7)
Report Formats: Memo, Letter, and Booklet
105(14)
Types of Reports
119(15)
Incident Report
119(4)
Progress Report
123(5)
Recommendation Report
128(1)
Travel Report
129(5)
Checklist: Evaluating a Memo Report
134(1)
Checklist: Evaluating a Letter Report
135(2)
Checklist: Evaluating a Booklet Report
137
Exercises
134(5)
Summaries
139(14)
Types of Summaries: Descriptive, Informative, and Evaluative
140(9)
Summarizing Print Sources
143(1)
Summarizing Nonprint Sources
143(6)
Checklist: Evaluating a Summary
149(1)
Exercises
149(4)
Mechanism and Process/Procedure Descriptions
153(22)
Mechanism Description
154(10)
Checklist: Evaluating a Mechanism Description
157(7)
Exercises
164(2)
Process/Procedure Description
166(7)
Checklist: Evaluating a Process/Procedure Description
168(5)
Exercises
173(2)
Instructions
175(8)
Instructions
176(14)
Checklist: Evaluating Instructions
181(9)
Exercises
190
Job Application Process: Letter, Resume, Interview, and Follow-Up
183(50)
Application Letter
194(5)
Resume
199(19)
Traditional Resume
207(4)
Scannable Resume
211(7)
Interview
218(2)
Follow-up
220(3)
Checklist: Evaluating an Application Letter, Resume, and Follow-Up
222(1)
Exercises
223(10)
Oral Presentations: Preparation and Delivery
233(28)
Preparation
234(5)
Preliminaries
234(4)
Rehearsal
238(1)
Delivery
239(18)
Introductions and Conclusions
239(2)
Vocal Factors
241(1)
Physical Factors
242(1)
Eye Contact
242(1)
Audiovisuals
243(5)
Enthusiasm
248(9)
Checklist: Evaluating a Public Speaker
257(1)
Exercises
257(4)
Long Reports: Format, Collaboration, and Documentation
261(38)
Format
262(8)
Transmittal Document
262(1)
Title Page
262(2)
Abstract
264(1)
Table of Contents
264(1)
List of Illustrations
264(1)
Glossary
264(6)
Text
270(1)
Visuals
270(1)
Pagination
270(1)
Collaboration
270(5)
Documentation
275(22)
Bibliography
277(5)
Parenthetical Citations
282(1)
Checklist: Evaluating a Long Report
283(14)
Exercises
297(2)
Appendix A: Ten Strategies to Improve Your Style 299(20)
Appendix B: Review of Mechanics: Spelling, Punctuation, and Grammar 319(21)
Index 340


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