Workplace Communications: The Basics

by Searles, George J.

Edition:

5th

ISBN13:

9780205603367

ISBN10:

020560336X

Format:

Paperback

Pub. Date:

1/1/2011

Publisher(s):

Longman

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Summary

Workplace Communications: The Basicsis the first text specifically intended for applied writing courses in community college and other settings where many students are academically under-prepared and therefore intimidated by lengthy, theory-intensive tests. This text focuses instead on the basics of workplace writing by emphasizing practical applications. Written in a simple, conversational style,Workplace Communicationsis designed to be both accessible and useful, incorporating numerous examples, illustrations, and exercises. The new edition includes greatly increased coverage of technology in all areas of work-related communication including the job search, correspondence, oral communication, and research.

Preface	p. ix
Introduction	p. 1
The Keys to Successful Communication: Purpose, Audience, and Tone	p. 3
Purpose	p. 4
Audience	p. 5
Tone	p. 8
Exercises	p. 20
Memos and E-mail	p. 33
Memos	p. 34
E-mail	p. 35
Exercises	p. 44
Checklist: Evaluating a Memo or E-mail	p. 45
Business Letters	p. 51
Letters	p. 52
Formats	p. 52
Checklist: Evaluating a Letter	p. 71
Exercises	p. 72
Effective Visuals: Tables, Graphs, Charts, and Illustrations	p. 77
Principles of Effective Visuals	p. 78
Tables	p. 80
Graphs	p. 81
Line Graphs	p. 82
Bar Graphs	p. 83
Charts	p. 84
Flowcharts	p. 84
Organizational Charts	p. 84
Gantt Charts	p. 85
Circle Charts	p. 85
Illustrations	p. 88
Photographs	p. 88
Drawings	p. 89
Diagrams	p. 94
Checklist: Evaluating a Visual	p. 96
Exercises	p. 96
Short Reports: Page Design, Formats, and Types	p. 99
Page Design	p. 100
Report Formats: Memo, Letter, and Booklet	p. 107
Types of Reports	p. 120
Incident Report	p. 120
Progress Report	p. 124
Recommendation Report	p. 129
Travel Report	p. 130
Exercises	p. 135
Checklist: Evaluating a Memo Report	p. 135
Checklist: Evaluating a Letter Report	p. 136
Checklist: Evaluating a Booklet Report	p. 138
Summaries	p. 141
Types of Summaries: Descriptive, Informative, and Evaluative	p. 142
Summarizing Print Sources	p. 145
Summarizing Nonprint Sources	p. 145
Checklist: Evaluating a Summary	p. 153
Exercises	p. 153
Mechanism and Process/Procedure Descriptions	p. 157
Mechanism Description	p. 158
Checklist: Evaluating a Mechanism Description	p. 161
Exercises	p. 168
Process/Procedure Description	p. 170
Checklist: Evaluating a Process/Procedure Description	p. 172
Exercises	p. 177
Instructions	p. 179
Instructions	p. 180
Avoiding Liability	p. 184
Checklist: Evaluating Instructions	p. 186
Exercises	p. 192
Job Application Process: Letter, Resume, Interview, and Follow-Up	p. 195
Application Letter	p. 196
Resume	p. 202
Traditional Resume	p. 209
Scannable Resume	p. 213
Interview	p. 218
Follow-up	p. 220
Checklist: Evaluating an Application Letter, Resume, and Follow-Up	p. 222
Exercises	p. 223
Oral Presentations: Preparation and Delivery	p. 233
Preparation	p. 234
Preliminaries	p. 234
Rehearsal	p. 238
Delivery	p. 239
Introductions and Conclusions	p. 239
Vocal Factors	p. 241
Physical Factors	p. 242
Eye Contact	p. 242
Audiovisuals	p. 243
Enthusiasm	p. 253
Checklist: Evaluating a Public Speaker	p. 252
Exercises	p. 253
Proposals	p. 257
Solicited Proposals	p. 258
Unsolicited Proposals	p. 258
Internal and External Proposals	p. 261
Formats of Proposals	p. 261
Objectives of Proposals	p. 261
Checklist: Evaluating Proposal	p. 286
Exercises	p. 286
Long Reports: Format, Collaboration, and Documentation	p. 289
Format	p. 290
Transmittal Document	p. 290
Title Page	p. 290
Abstract	p. 292
Table of Contents	p. 292
List of Illustrations	p. 292
Glossary	p. 292
Text	p. 298
Visuals	p. 298
Pagination	p. 298
Collaboration	p. 298
Documentation	p. 303
Bibliography	p. 305
Parenthetical Citations	p. 310
Checklist: Evaluating a Long Report	p. 313
Exercises	p. 330
A Guide to Avoiding Plagiarism	p. 331
Index	p. 339
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