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Workplace Communications: The Basicsis the first text specifically intended for applied writing courses in community college and other settings where many students are academically under-prepared and therefore intimidated by lengthy, theory-intensive tests. This text focuses instead on the basics of workplace writing by emphasizing practical applications. Written in a simple, conversational style,Workplace Communicationsis designed to be both accessible and useful, incorporating numerous examples, illustrations, and exercises. The new edition includes greatly increased coverage of technology in all areas of work-related communication including the job search, correspondence, oral communication, and research.
Table of Contents
|The Keys to Successful Communication: Purpose, Audience, and Tone||p. 3|
|Memos and E-mail||p. 33|
|Checklist: Evaluating a Memo or E-mail||p. 45|
|Business Letters||p. 51|
|Checklist: Evaluating a Letter||p. 71|
|Effective Visuals: Tables, Graphs, Charts, and Illustrations||p. 77|
|Principles of Effective Visuals||p. 78|
|Line Graphs||p. 82|
|Bar Graphs||p. 83|
|Organizational Charts||p. 84|
|Gantt Charts||p. 85|
|Circle Charts||p. 85|
|Checklist: Evaluating a Visual||p. 96|
|Short Reports: Page Design, Formats, and Types||p. 99|
|Page Design||p. 100|
|Report Formats: Memo, Letter, and Booklet||p. 107|
|Types of Reports||p. 120|
|Incident Report||p. 120|
|Progress Report||p. 124|
|Recommendation Report||p. 129|
|Travel Report||p. 130|
|Checklist: Evaluating a Memo Report||p. 135|
|Checklist: Evaluating a Letter Report||p. 136|
|Checklist: Evaluating a Booklet Report||p. 138|
|Types of Summaries: Descriptive, Informative, and Evaluative||p. 142|
|Summarizing Print Sources||p. 145|
|Summarizing Nonprint Sources||p. 145|
|Checklist: Evaluating a Summary||p. 153|
|Mechanism and Process/Procedure Descriptions||p. 157|
|Mechanism Description||p. 158|
|Checklist: Evaluating a Mechanism Description||p. 161|
|Process/Procedure Description||p. 170|
|Checklist: Evaluating a Process/Procedure Description||p. 172|
|Avoiding Liability||p. 184|
|Checklist: Evaluating Instructions||p. 186|
|Job Application Process: Letter, Resume, Interview, and Follow-Up||p. 195|
|Application Letter||p. 196|
|Traditional Resume||p. 209|
|Scannable Resume||p. 213|
|Checklist: Evaluating an Application Letter, Resume, and Follow-Up||p. 222|
|Oral Presentations: Preparation and Delivery||p. 233|
|Introductions and Conclusions||p. 239|
|Vocal Factors||p. 241|
|Physical Factors||p. 242|
|Eye Contact||p. 242|
|Checklist: Evaluating a Public Speaker||p. 252|
|Solicited Proposals||p. 258|
|Unsolicited Proposals||p. 258|
|Internal and External Proposals||p. 261|
|Formats of Proposals||p. 261|
|Objectives of Proposals||p. 261|
|Checklist: Evaluating Proposal||p. 286|
|Long Reports: Format, Collaboration, and Documentation||p. 289|
|Transmittal Document||p. 290|
|Title Page||p. 290|
|Table of Contents||p. 292|
|List of Illustrations||p. 292|
|Parenthetical Citations||p. 310|
|Checklist: Evaluating a Long Report||p. 313|
|A Guide to Avoiding Plagiarism||p. 331|
|Table of Contents provided by Ingram. All Rights Reserved.|