The World of Customer Service,9780840064240

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The World of Customer Service

by Gibson,Pattie

Edition:

3rd

ISBN13:

9780840064240

ISBN10:

0840064241

Format:

Paperback

Pub. Date:

6/20/2011

Publisher(s):

Cengage Learning

Other versions by this Author

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This is the 3rd edition with a publication date of 6/20/2011.

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Summary

Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential of today's social media. Future and practical professionals also gain new insights on establishing their own personal customer service habits for success in all areas of business.

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