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The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.
Professionalcertificationfrom the AHLEI is the ultimate distinction of professional excellence for the hospitality industry. It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.
Table of Contents
The Resort Concept
Special Considerations for Planning and Development
The Process of Planning and Development
Planning the Facilities
Major Recreational Activities and Facilities
Personnel Organization and Human Relations
Heart-of-the-House Management I: F&B, Housekeeping, Laundry, and Dry-Cleaning Operations
Heart-of-the-House Management II: Plant, Grounds, Energy, Accounting, and Purchasing
Security, Safety, and Management of Risk
Resort Marketing and Sales Promotion
Managing the Resort Investment
Resorts: Retrospect and Prospects