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Table of Contents
The Resort Concept
Special Considerations for Planning and Development
The Process of Planning and Development
Planning the Facilities
Major Recreational Activities and Facilities
Personnel Organization and Human Relations
Heart-of-the-House Management I: F&B, Housekeeping, Laundry, and Dry-Cleaning Operations
Heart-of-the-House Management II: Plant, Grounds, Energy, Accounting, and Purchasing
Security, Safety, and Management of Risk
Resort Marketing and Sales Promotion
Managing the Resort Investment
Resorts: Retrospect and Prospects