Introduce your students to the complex world of resort management with this comprehensive textbook that examines development, management, and ownership concerns in the resort field. The revised edition of this book includes new discussion of timeshares and mixed-use developments; the relationship between resorts and tourism development, especially in developing countries; the responsiveness of resorts to trends and lifestyle changes; crisis management; and green practices. Examples and illustrations from around the world provide students with a global picture of the resort industry. Students will: Follow the opening of a new resort from planning and development to "punchlist" checking and ownership acceptance, to handover to management for preopening and opening Learn about resort development in Europe, America, and Asia, with particular emphasis on China, Japan, and Thailand Examine the transformation of resorts from traditional forms to ecoresorts, theme parks, vacation clubs, and mixed-use properties
About the Educational Institute
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The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.
The AHLEI meets and exceed its education and training mission by providing materials for all levels of hospitality personnel via: online learning, distance learning courses, videos, seminars, textbooks, and study guides.
Professionalcertificationfrom the AHLEI is the ultimate distinction of professional excellence for the hospitality industry. It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.
The Resort Concept
Special Considerations for Planning and Development
The Process of Planning and Development
Planning the Facilities
Major Recreational Activities and Facilities
Personnel Organization and Human Relations
Heart-of-the-House Management I: F&B, Housekeeping, Laundry, and Dry-Cleaning Operations
Heart-of-the-House Management II: Plant, Grounds, Energy, Accounting, and Purchasing
Security, Safety, and Management of Risk
Resort Marketing and Sales Promotion
Managing the Resort Investment
Resorts: Retrospect and Prospects