Bulk sales, PO's, Marketplace Items, eBooks, Apparel, and DVDs not included.
Questions About This Book?
Why should I rent this book?
How do rental returns work?
What version or edition is this?
What is included with this book?
- The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
- The Used copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included.
- The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.
- The eBook copy of this book is not guaranteed to include any supplemental materials. Typically only the book itself is included.
Table of Contents
Chapter 1 The Need for Effective Communication
Chapter 2 Oral Versus Written Communication
Chapter 3 The Communication Process
Chapter 4 Improvement of Communication
Chapter 5 Special Communications Issues
Chapter 6 Communicating in Public
Chapter 7 Basic Reports
Chapter 8 Drafting Affidavits and the Use of Reports in Court
Chapter 9 Questioning
Chapter 10 Interviewing and Interacting with Victims of Crime
Chapter 11 Interviewing as an Art
Chapter 12 Hostage Negotiations