9781562530587

You and Your Clients: Human Relations for Cosmetology

by
  • ISBN13:

    9781562530587

  • ISBN10:

    1562530585

  • Edition: 1st
  • Format: Paperback
  • Copyright: 1991-10-01
  • Publisher: Milady
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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

Summary

This dynamic book teaches an effective communications style that will increase the reader's professionalism and ensure a successful future in the field of cosmetology. Anecdotes and vignettes of salon situations give readers a sense of real-life routines in the cosmetology setting. Checklists, worksheets and chapter-end summaries help improve reader retention of key concepts.

Table of Contents

Introduction ix
Ambiguous Terms: How to Reach Common Definitions
1(16)
The Client Talks in Many Ways: Sometimes What Someone ``Says'' Is Not What She Is Saying
17(10)
How to Establish Yourself as the Authority: Even if It's Your First Day Out of School
27(13)
How to Structure The Consultation
40(18)
How to Use Magazine Photos and Other Visual Aids
58(9)
How to Convince Your Client to Change Her Style
67(11)
Avoiding the Pitfalls of Overselling
78(7)
How to Convince the Client to Send You Her Friends
85(9)
Where the Money Is: Extra Services How to Sell Perms, Color, and Other Services
94(16)
How to Convince Your Client to Use the Professional Products
110(25)
How to Build a Full Booking in Three Months or Less
135(19)
How to Use Everything You've Learned
154

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