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Your Office Getting Started with Business Communication
by Kinser, Amy S.; Jones, Dorothy L.R.Edition:
1st
ISBN13:
9780132675482
ISBN10:
013267548X
Format:
Paperback
Pub. Date:
1/4/2013
Publisher(s):
Prentice Hall
List Price: $33.67
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Summary
For introductory courses on Microsoft Office 2010 or courses in computer concepts with a lab component for Microsoft Office 2010 applications. Your Officeis the Office Applications textbook written for instructors who want more than a 'skill & drill' book that enables students to learn discreet tasks but fails to illustrate the big picture of how these skills work together. Your Officebridges the gap between skill and application, and empowers students to master Office 2010 as a tool to solve problems and make decisions. The casesprogress students from learning the skills in each Office Application to using the applications as tools to make business decisions. The unique modular structureprovides a strong foundation for students through practice in each workshop and then synthesizes the objectives covered over two workshops, challenging students to really retain what they learned as opposed to learning and then forgetting soon after. The series scenariointroduces a large global business (the resort and spa) made up of smaller businesses (golf pro shop, spa, restaurants, event planning, etc) featured in the cases that run throughout all four applications. This approach gives students a solid understanding of how an organization works by exposing them to how individuals in all facets of a business interact with tools like Microsoft Office and use information to make decisions. **This is a one-chapter supplement.**
Author Biography
Amy S. Kinser, Esq., Series Editor
Amy holds a B.A. degree in Chemistry with a Business minor and a J.D. from the Maurer School of Law both at Indiana University. After working as an environmental chemist, starting her own technology consulting company, and practicing intellectual property law, she has spent the past eleven years teaching technology at the Kelley School of Business in Bloomington, Indiana. Currently, she serves as the Director of Computer Skills and Senior Lecturer at the Kelley School of Business at Indiana University. She also loves spending time with her two sons, Aidan and J. Matthew, and her husband J. Eric.
Amy holds a B.A. degree in Chemistry with a Business minor and a J.D. from the Maurer School of Law both at Indiana University. After working as an environmental chemist, starting her own technology consulting company, and practicing intellectual property law, she has spent the past eleven years teaching technology at the Kelley School of Business in Bloomington, Indiana. Currently, she serves as the Director of Computer Skills and Senior Lecturer at the Kelley School of Business at Indiana University. She also loves spending time with her two sons, Aidan and J. Matthew, and her husband J. Eric.
Table of Contents
Module 1--Using Effective Business Communication Skills
Your Office--Getting Started with Business Communication
Workshop 1: Foundation of Effective Communication
Objectives
1. Explain the communication process
2. Identify techniques for designing and delivering effective messages
3. Format and design visually appealing documents
4. Discuss strategies for writing good news and neutral messages
5. Discuss strategies for writing bad news messages
6. Use technology to communicate effectively
PREPARE THE CASE
Painted Paradise Golf Resort and Spa Conference Center
The Communication Process
The Written Communication Process
Letters
Memorandums
Reports
The Oral Communication Process
Telephone
Business Presentations
The Digital Communication Process
E-Mails
Smart Phones
Social Media
Barriers to the Communication Process
Techniques for Designing and Delivering Effective Messages
Needs of Customer
Concrete and Specific Words
Passive and Active Voice
Direct vs. Indirect Approach
Neutral and Unbiased Language
Revise, Edit, and Proofread
Visually Appealing Documents
Headings
Fonts
Bullet Lists
Graphic Images and Charts
Strategies for Writing Good News and Neutral Messages
Favorable Requests and Orders
Goodwill Messages
Employment Offers
Strategies for Writing Bad News Messages
Denial of Requests and Orders
Organizational News
Employment Rejections
Using Technology to Communicate Effectively
Asynchronous Tools
Synchronous Tools
Visual Summary
Concepts Check
Key Terms
Practice 1
Understanding the Communication Process
Practice 2
Techniques for Designing and Delivering Effective Messages
Practice 3
Designing Visually Appealing Documents
Practice 4
Good News Messages
Practice 5
Neutral Messages
Practice 6
Bad News Message
More Practice 1
Adapting the Message to the Audience
Problem Solve 1
Foundation of Effective Communication
Problem Solve 2
Body Art
Problem Solve 3
New Release for Turquoise Oasis Spa,
Problem Solve 4
Fact Sheet for Painted Paradise Golf Resort and Spa
Module 1--Using Effective Business Communication Skills
Your Office--Getting Started with Business Communication
Workshop 2: Employment Search Strategies
Objectives
1. Research employment opportunities
2. Write an effective letter of application
3. Create effective resumes
4. Determine the importance of the interview
5. Prepare other employment documents and forms
6. Discuss social networking employment issues
PREPARE THE CASE
Paradise Resort and Spa
The Employment Process
Research Employment Opportunities
Build Professional Networks
Letters of Applications
Professional Resumes
Chronological
Functional
Online
Keywords
The Interview
Dress for Success
Other Employment Documents and Forms
Social Networking Employment Issues
Visual Summary
Concepts Check
Key Terms
Practice 1
Research Employment Opportunities
Practice 2
Letter of Application
Practice 3
Resume
Practice 4
Interview Questions or Interview a Business Professional in Your Chosen Field of Study
Practice 5
Employment Forms
More Practice
Annual Employee Appreciation Banquet
Problem Solve 1
Employment Follow-up Letters: Requesting Reference, Thank You, Status, Accepting Job Offer, Rejecting Job Offer
Perform in Your Life 1
Management Development Program Application
Perform in Your Life 2
Management Development Program Portfolio–Pecha Kucha Presentation
Perform in Your Career
Career Outlook
