Susan Gunelius is president and CEO of KeySplash Creative, Inc., a full-service marketing communications company. Her client list includes companies such as AT&T, HSBC, H&R Block, Jackson Hewitt, Citibank, About.com, Palgrave Macmillan, and John Wiley & Sons. Her blog Women in Business was named a finalist in the 2009 Stevie Awards for Women in Business in the category of Best Blog.
| Foreword | p. v |
| Preface | p. vii |
| Acknowledgments | p. ix |
| Get Started: The Who, What, and Why of Social Media Marketing | |
| What Is Social Media Marketing? | p. 3 |
| Why Are Businesses Using Social Media Marketing? | p. 13 |
| Who Is Doing It Right and Wrong? | p. 23 |
| Warning: One Size Does Not Fit All | p. 37 |
| Before You Begin: Perceptions, Honesty, and Giving Up Control | p. 47 |
| Test the Water: The Where of Social Media Marketing | |
| Analyzing Social Media Marketing Tools | p. 57 |
| Blogging | p. 65 |
| Microblogging | p. 81 |
| Social Networking | p. 99 |
| Social Bookmarking and Content Sharing | p. 121 |
| Audio and Video | p. 131 |
| E-Books, Reviews, Webinars, and Other Social Media Marketing Opportunities | p. 139 |
| Dive In for 30 Minutes a Day: The How of Social Media Marketing | |
| Indirect Marketing | p. 153 |
| Brand Building | p. 161 |
| Building Relationships and Communities | p. 169 |
| Word-of-Mouth Marketing | p. 177 |
| Expanding Reach and Establishing Position | p. 183 |
| Direct Marketing and Promotions | p. 191 |
| Maintaining Social Media Marketing Momentum over the Long Term | |
| Integrating with Traditional Marketing | p. 201 |
| Following the Rules of Social Media Marketing | p. 209 |
| Measuring Results, Testing, Tweaking, and Trying Again | p. 219 |
| Bringing It All Together | p. 229 |
| Twitter Cofounder Biz Stone Reflects on Twitter in 2009 | p. 241 |
| Resources and Help | p. 243 |
| Social Media Marketing Plan Worksheet | p. 249 |
| Glossary | p. 250 |
| References | p. 254 |
| Index | p. 255 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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