9781466583085

Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital

by ;
  • ISBN13:

    9781466583085

  • ISBN10:

    1466583088

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2013-06-10
  • Publisher: Productivity Pr

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • Get Rewarded for Ordering Your Textbooks! Enroll Now
List Price: $43.95 Save up to $23.81
  • Rent Book $37.36
    Add to Cart Free Shipping

    TERM
    PRICE
    DUE
    USUALLY SHIPS IN 3-5 BUSINESS DAYS

Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
  • The Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Summary

Written by nationally acknowledged leaders in the patient experience movement, this book relates the journey of Community General, allowing readers to learn from their success. Each chapter starts with a case study which describes the experiences of the authors-the director of customer experience design and the director of imaging services-and then summarizes with clear practical advice for managers. The management learning section of each chapter contains hints and tips for healthcare managers who are starting their journey into achieving excellence in the patient experience.

Rewards Program

Write a Review