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9781592981052

Administrative Excellence

by
  • ISBN13:

    9781592981052

  • ISBN10:

    1592981054

  • Format: Paperback
  • Copyright: 2005-04-30
  • Publisher: Beavers Pond Pr
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List Price: $19.95

Summary

A unique book that speaks to the heart of corporate America--administrative support staff. Administrative assistants, secretaries, office managers, and receptionists will learn what it takes to earn professional respect and gain a voice in today's workplace. Long overlooked and undervalued in the business world, they will discover five interpersonal strengths that ignite leadership, empowerment, and growth to increase job satisfaction and enhance performance.

Table of Contents

Forward vii
Historical Perspectives ix
Message to Administrative Professionals xi
Introduction xv
Defining Administrative Excellence xxv
Part I Administrative Excellence
Perception
3(18)
Purpose
21(12)
Progress
33(18)
Partnership
51(12)
Professionalism
63(14)
The Five Ps: A Model of Administrative Excellence
77(8)
Part II Revolutionizing Our Value in the Workplace
Leadership
85(10)
Empowerment
95(18)
Growth
113(24)
A LEG to Stand On
137(4)
Part III Conclusion
New Beginnings
141(6)
Bibliography 147(2)
Acknowledgments 149(2)
About the Author 151

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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