9781260455441

The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

by
  • ISBN13:

    9781260455441

  • ISBN10:

    1260455440

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2019-10-14
  • Publisher: McGraw-Hill Education

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Supplemental Materials

What is included with this book?

Table of Contents

Foreword by Greg Greeley

Acknowledgments

1 Airbnb’s Magical End-to-End Journey
PART I
belonging

2 Make It a People Business

3 Create Belonging

PART II
trust

4 Design for Trust and Safety

5 Practice Helpful Disclosure

PART III
hospitality

6 Be a Host

7 Think Magical and Memorable

PART IV
empowerment

8 Maximize Impact

9 Claim and Share Your Value

PART V
community

10 Serve Your Neighbor

11 Own Goodness

12 To Danville and Beyond

Notes

Index

Rewards Program

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