Answering 911 : Life in the Hot Seat

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  • Edition: 1st
  • Format: Paperback
  • Copyright: 2007-09-15
  • Publisher: Minnesota Historical Society Pr

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You answer a call from a 14-year-old boy asking for someone to arrest his mother, who is smoking crack in their bathroom. You talk with him until the cops arrive, making sure there are no weapons around and learning that his favourite subject in school is lunch. Five minutes later, you have to deal with someone complaining about his neighbour's clarinet practice. What is it like to be on the receiving end of desperate calls for help... every day? Caroline Burau, a former newspaper reporter and nursing student who couldn't stand the sight of blood, takes a job as an emergency dispatcher because she likes helping people. But on-the-job training at the comm centre proves to be more than she bargained for. As she adjusts to a daily life of catastrophe and comedy, domestics and drunks, cops and robbers, junk food and sarcasm, lost cats and suicides, she discovers that crisis can become routine, that co-workers can be mean -- that she must continue to care and, at times, learn how to let go.

Table of Contents

What It's Likep. 3
Destiny, or Somethingp. 11
On-the-Job Trainingp. 46
Joe Wilsonp. 63
Power Phonesp. 69
Lilyp. 78
Good Neighborsp. 83
Friends in High Placesp. 90
Anniversaryp. 93
Jurisdictionp. 97
My Marshap. 101
Kristenp. 105
Coppersp. 108
Hostagesp. 117
Smuckedp. 124
On the Night Shiftp. 126
That Loving Feelingp. 136
Just Too Sillyp. 143
Changesp. 148
Wordsp. 152
On Burnoutp. 156
The Parenting Optionp. 165
On Wannabesp. 173
DOAp. 179
The Jobp. 181
Retirementp. 186
Wherever You Gop. 190
Full Circlep. 195
Acknowledgementsp. 205
Table of Contents provided by Ingram. All Rights Reserved.

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