Appreciative Inquiry Handbook : A Workbook Approach to Organization Development and Change

by Cooperrider, David L.; Whitney, Diana L.; Stavros, Jacqueline M.

• ISBN13: 9781893435179
• ISBN10: 1893435172
• Edition: 1st
• Format: Paperback
• Copyright: 2003-03-01
• Publisher: Lakeshore Communications

Table of Contents

Introduction	xviii
PART 1 Essential Elements of Appreciative Inquiry
The Theoretical Basis of Appreciative Inquiry
AI: A Brief Introduction	3	(4)
Mini-lecture I: Five Principles of AI	7	(3)
Mini-lecture II: Positive Image-Positive Action	10	(3)
Mini-lecture III: Social Constructionism	13	(2)
Mini-lecture IV: Beyond Problem Solving to AI	15	(1)
Mini-lecture V: Vocabularies of Human Deficit	16	(2)
Mini-lecture VI: Toward a Theory of Affirmative Organization	18	(1)
Mini-lecture VII: Assessing Organizational Inner Dialogue	19	(2)
Mini-lecture VIII: History as Positive Possibility	21	(8)
Appreciative Inquiry Process Overview	29	(182)
The Positive Core	30	(1)
Affirmative Topic Choice: A Fateful Act	31	(3)
Who to Involve?	34	(1)
The ABCs of Topic Choice: How to Do It	35	(2)
Characteristics of Good Topics	37	(1)
The Discovery Phase	38	(1)
The Dream Phase	39	(1)
The Design Phase	40	(1)
The Destiny Phase	41	(4)
Introducing, Defining and Planning an Appreciative Inquiry Initiative
Introducing AI	45	(2)
Defining the Project Purpose, Process, and Plan	47	(3)
Samples
Brief Introduction to AI: One-Hour Agenda	50	(2)
Executive Overview to AI: Two-Hour Agenda	52	(2)
Workplace Redesign Using AI: Four-Hour Agenda and Slides	54	(13)
Values Project Using AI: Detail Project Plan	67	(5)
Two-Day AI Workshop, Agenda, Project Roles, and Interview Guide	72	(15)
PART 2 Application of the 4-D Cycle of Appreciative Inquiry
Discovery: What Gives Life?
Key Steps in Data Collection	87	(13)
Identify Stakeholders	87	(1)
Craft an Engaging Appreciative Question	88	(1)
Develop the Appreciative Interview Guide	89	(3)
Collect and Organize the Data	92	(2)
Conduct the AI Interviews	94	(3)
Sense-Making From Inquiry Data	97	(3)
Case Clippings: Texas Insurance	100	(13)
Dream: What Might Be?
Creating the Dream Activity	113	(3)
Evolution of Dialogue to Create Vision Consensus	116	(1)
Sample Dream Questions	116	(1)
AI Summit: Using Large Groups to Mobilize Positive Change	117	(3)
Case Clippings: Roadway Express	120	(23)
Design: How Can It Be?
Social Architecture for Organizing	143	(5)
Select Design Elements	143	(1)
Identify Internal and External Relationships	144	(1)
Identify Themes and Engage in Dialogue	145	(1)
Write Provocative Propositions	146	(2)
Criteria for Good Provocative Propositions	148	(1)
Sample Provocative Propositions	149	(2)
Case Clippings: Tendercare	151	(26)
Destiny: What Will Be?
Rethinking Destiny	177	(3)
Creating Appreciative Learning Cultures	180	(1)
Destiny: An Improvisational Capacity	181	(2)
Case Clippings: Hunter Douglas Window Fashions Division	183	(28)
PART 3 Learning Applications and Resources
Sample Interview Guides, Summary Report and a Detailed Project Plan	211	(50)
Master Set of AI Overheads for Use in Training	261	(42)
AI Worksheets	303	(98)
The AI Classics: Selected Articles
A Positive Revolution in Change Appreciative Inquiry	317	(20)
Appreciative Inquiry in Organizational Life	337	(32)
Positive Image, Positive Action: The Affirmative Basis of Organizing	369	(22)
Resources for Getting AI Started: An Example OD Proposal	391	(10)
References and Bibliography	401	(16)
Glossary of Companies and Terms	417	(6)
Index	423	(6)
Statement of Appreciative Inquiry Consulting	429