| Need for conflict management in international business | p. 5 |
| Background, legal and institutional framework | p. 31 |
| The process of international commercial arbitration | p. 69 |
| Two surveys on arbitration and settlement | p. 105 |
| Conflict and negotiation theory as a conceptual framework for conflict management | p. 131 |
| Alternative dispute resolution techniques | p. 169 |
| Tools and techniques to support business mediation | p. 211 |
| The legal framework for (international) ADR | p. 223 |
| Designing procedures for effective conflict management | p. 247 |
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