The Art of Constructive Confrontation How to Achieve More Accountability with Less Conflict

by Hoover, John; DiSilvestro, Roger P.

• ISBN13: 9780471718536
• ISBN10: 047171853X
• Edition: 1st
• Format: Hardcover
• Copyright: 2005-06-28
• Publisher: Wiley

Summary

Praise for The Art of Constructive Confrontation"There's no magic formula for building a successful enterprise, large or small. If you're in the business of making a profit, you're in the business of building people. First you build your people. After that, your people produce the profit. The Art of Constructive Confrontation is an easy-to-follow, systematic process that makes sure you don't get those things backwards. Constructive confrontation is the closest thing you'll ever find to hold people accountable for what they do, while at the same time reducing the conflicts that get in the way of productivity and, ultimately, profits." -Spencer Hays, founder, The Tom James Company Executive Chairman, Southwestern/Great American, Inc."The Art of Constructive Confrontation is a clear and concise road map to making the all-important conversations between team leaders and team members happen. More than that, the constructive confrontation process keeps those conversations happening, keeps them consistent and constructive, keeps everybody accountable, and unleashes the leadership potential in everyone." -Angelo Valenti, PhD, leader of The Company Psychologist and coauthor, Unleashing Leadership"Embracing constructive confrontation builds a strong, effective leader with a strong, effective team. This book covers the step-by-step process to make you that kind of leader." -Danny Cox, coauthor, Leadership When the Heat's On

Author Biography

JOHN HOOVER, PhD, is a popular speaker and seminar leader. He has helped numerous companies, including Boeing, Delta Air Lines, Hilton Hotels, IBM, Motorola, Sanyo Fisher, and Xerox, engender and sustain internal andexternal -with enhanced organizational behavior and communications strategies. His revolutionary team/task alignment tool, based on composite personality, can be found at www.compositeam.com.

ROGER P. DiSILVESTRO is Chairman and CEO of Athlon Sports Communications, Inc., a Nashville-based sales, publishing, and sports marketing company.

Table of Contents

Introduction	p. ix
Commitment
The Case for Confrontation	p. 3
The Conversation	p. 23
The Commitment	p. 63
The Covenant	p. 83
Confrontation
Confrontation	p. 119
Staying Positive	p. 149
Changes and Challenges	p. 169
Cementing the Bond	p. 185
Celebration
Celebrating the Right Things	p. 205
Plan for the Peaks	p. 223
Rewards that Resonate	p. 237
Building Others	p. 249
Index	p. 265
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