9780789016904

Asian Dimensions of Services Marketing

by ;
  • ISBN13:

    9780789016904

  • ISBN10:

    0789016907

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2002-03-27
  • Publisher: Routledge

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Summary

Asian Dimensions of Services Marketing delves into the world of industry in Asia. There has been phenomenal growth in that continent's service industries over the past few decades, and this book covers several important aspects of marketing services. These include the influence of reference groups in the service industries of Singapore, and influences upon the relationship between service performance and customer satisfaction in the Thai cultural and business setting. This book also discusses perceived success factors for multinational professional service firms in South Korea, examines how store atmosphere impacts the emotional well-being of Chinese customers in a leisure service setting, and more!

Table of Contents

Foreword xi
Erdener Kaynak
Preface xv
Esther P. Y. Tang
Ricky Y.K. Chan
Susan N.C. Tai
Switching Costs as a Moderator of Service Satisfaction Processes in Thailand
1(22)
Paul G. Patterson
Rujirutana Mandhachitara ``A''
Tasman Smith
Perceptions of Factors Driving Success for Multinational Professional Services Firms in Korea
23(20)
Mary Anne Raymond
John D. Mittelstaedt
Reference Group Influence and Perceived Risk in Services Among Working Women in Singapore: A Replication and Extension
43(24)
Subhash C. Mehta
Ashok K. Lalwani
Lisa Ping
Emotional Influences of Environmental Cues on Chinese Consumers in a Leisure Service Setting
67(22)
Esther- P. Y. Tang
Ricky Y. K. Chan
Susan H. C. Tai
Consumer Processing of International Advertising: The Roles of Country of Origin and Consumer Ethnocentrism
89(22)
Byeong-Joon Moon
Subhash C. Jain
Index 111

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