Assessment Practice in Student Affairs : An Applications Manual

by Schuh, John H.; Upcraft, M. Lee

• ISBN13: 9780787950538
• ISBN10: 078795053X
• Format: Paperback
• Copyright: 2000-12-20
• Publisher: Jossey-Bass

Summary

"A must read for anyone interested in understanding and developing assessments that can demonstrate the efficacy of their programs and services. A perfect sequel to Assessment in Student Affairs."--Charles C. Schroeder, vice chancellor for student affairs, University of Missouri Columbia"Upcraft and Schuh tell us when, where, how, and why we should conduct assessments differently within a wide variety of student service departments. Read and apply!"--Gary R. Hanson, professor, Educational Leadership and Policy Studies, Arizona State University When Assessment in Student Affairs first appeared in 1996, readers found a practical context for viewing the power of assessment across the domain of student services. Since then, John H. Schuh and M. Lee Upcraft have received numerous requests for more specific guidance to assessing and communicating the value of student affairs. This manual continues the work begun in their earlier book and provides a full range of tools for conducting effective assessments. The authors begin with an overview of the assessment process and then detail a range of methodologies, approaches, and issues--explaining how to use them and when to recruit expertise from other campus sources. Drawing from the latest practice and a wealth of case studies, they discuss:Qualitative assessment, including how to conduct focus groupsQuantitative assessment, including how to select and design instrumentsData collection and analysis, including mailed questionnaires, telephone surveys, and Web-based surveysAssessing diverse needs, satisfaction, outcomes, environments, cost effectiveness, and accreditationSpecialized assessment studies, including how to review dropouts, graduates, academic success, and group educational programsSelect programs in student services, including first-year programs, recreation programs, financial aid, admissions, residence halls, college unions, health services, career services, counseling services, judicial affairs, and Greek lifeOrganizational and ethical approaches to assessmentTo read the first chapter from this book, please click here.

Author Biography

JOHN H. SCHUH is professor of educational leadership and department chair at Iowa State University. He is also the editor of New Directions for Student Services and associate editor for the Journal of College Student Development.

Table of Contents

Preface	xi
Authors and Contributors	xix
PART 1 PRINCIPLES AND PURPOSES
Why Assessment in Student Affairs?	3	(15)
Steps in the Assessment Process	18	(9)
PART 2 METHODS
Qualitative Assessment	27	(15)
Conducting Focus Groups	42	(15)
Designing and Selecting Quantitative Instruments	57	(18)
How to Conduct Mail-Out Surveys	75	(8)
Telephone Surveys	83	(18)
Betty L. Moore
Web-Based Data Collection	101	(28)
Thomas I. Wortman
M. Lee Upcraft
PART 3 BASIC APPROACHES
Needs Assessment	129	(12)
Satisfaction Assessment	141	(12)
Assessing Learning Outcomes	153	(11)
Environmental Assessment	164	(11)
Assessing Cost Effectiveness	175	(21)
Kirsten Kennedy
Linda Moran
M. Lee Upcraft
Assessment and Accreditation	196	(17)
Dropout Assessment	213	(11)
Postgraduation Assessment	224	(11)
Assessing Group Educational Programs	235	(14)
PART 4 PROGRAMS AND SERVICE AREAS
Assessing Student Academic Success	249	(12)
Lisa R. Shibley
M. Lee Upcraft
Assessing First-Year Programs	261	(14)
Jennifer L. Crissman
M. Lee Upcraft
Assessing Campus Recreation Programs	275	(14)
Assessing an Office of Financial Aid	289	(13)
Assessing Admissions Programs	302	(11)
Assessing Residence Life Programs	313	(14)
Assessing College Unions	327	(14)
Assessing Health Services	341	(24)
Margaret E. Spear
Assessing Career Services	365	(25)
Jack R. Rayman
Assessing Counseling Services	390	(23)
Dennis Heitzmann
Kenneth L. Nafziger
Assessing Greek Life	413	(13)
Assessing an Office of Student Conduct	426	(15)
PART 5 ASSESSMENT ISSUES
Getting Started	441	(16)
Arranging for a Consultant	457	(7)
Ethical Issues	464	(12)
Strategies for Implementing an Assessment Program	476	(9)
Resources: Review of Selected Assessment Instruments	485	(16)
Brian R. Jara
Index	501