What is included with this book?
Foreword | p. vii |
Introduction | p. xi |
Acknowledgments | p. xxi |
Evaluation Planning | p. 1 |
Identifying Stakeholder Needs | p. 3 |
Developing Powerful Program Objectives | p. 15 |
Planning Your Evaluation Project | p. 29 |
Data Collection | p. 53 |
Using Surveys and Questionnaires | p. 55 |
Designing a Criterion-Referenced Test | p. 73 |
Conducting Interviews | p. 85 |
Conducting Focus Groups | p. 97 |
Action Planning as a Performance Measurement and Transfer Strategy | p. 107 |
The Success Case Method: Using Evaluation to Improve Training Value and Impact | p. 125 |
Using Performance Records | p. 135 |
Data Analysis | p. 147 |
Using Statistics in Evaluation | p. 149 |
Analyzing Qualitative Data | p. 165 |
Isolating the Effects of the Program | p. 173 |
Converting Measures to Monetary Value | p. 189 |
Identifying Program Costs | p. 201 |
Calculating the Return-on-Investment | p. 213 |
Estimating the Future Value of Training Investments | p. 223 |
Measurement and Evaluation at Work | p. 237 |
Reporting Evaluation Results | p. 239 |
Giving CEOs the Data They Want | p. 253 |
Using Evaluation Results | p. 265 |
Implementing and Sustaining a Measurement and Evaluation Practice | p. 283 |
Selecting Technology to Support Evaluation | p. 295 |
Evaluating mLearning | p. 307 |
Evaluating Leadership Development | p. 321 |
Evaluating a Global Sales Training Program | p. 337 |
Evaluating Technical Training | p. 355 |
Evaluating Traditional Training versus Computer Simulation Training for Leader Development | p. 373 |
Voices | p. 385 |
Robert O. Brinkerhoff | p. 387 |
Mary L. Broad | p. 392 |
Jac Fitz-enz | p. 396 |
Roger Kaufman | p. 400 |
Donald L. Kirkpatrick | p. 404 |
Jack J. Phillips | p. 409 |
Dana Gaines Robinson | p. 415 |
William J. Rothwell | p. 420 |
Epilogue | p. 427 |
About the Editor of "Voices" | p. 429 |
Appendix: Answers to Exercises | p. 431 |
About the Editor | p. 455 |
Index | p. 457 |
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