What is included with this book?
Brian D. Kush, CPA, CISA, former vice president of AuditWatch and a former auditor at Ernst & Young, is President of Moxie Partners, a professional coaching company that helps accountants and other professionals achieve in self-defined and measurable ways. His clients include accounting firms, internal auditors, entrepreneurs, and other leaders across the country. In his career, he has worked with over 100 CPA firms and provided consulting and/or live instruction to thousands of auditors on best practices, audit technology tools, and audit process reengineering.
Preface | p. xi |
About the Author | p. xiii |
Professional Interaction and Reflection Skills | p. 1 |
Where Are You Going? | p. 3 |
Your Roles | p. 4 |
Your Mission | p. 6 |
Your Core Values | p. 9 |
Roles, Mission, Values: Tying It All Together | p. 10 |
Leadership Summary | p. 11 |
Selling Number One | p. 13 |
Continuously Selling Yourself | p. 13 |
Your Brand | p. 16 |
Branding versus Selling | p. 21 |
Leadership Summary | p. 22 |
Feedback Equals Money | p. 23 |
Sources of Feedback | p. 23 |
Performance Evaluations | p. 25 |
Feedback Is Contagious | p. 27 |
Specific Feedback Rocks! | p. 28 |
A Feedback Culture Can Start with You | p. 29 |
Leadership Summary | p. 32 |
The Audit Cheerleader | p. 33 |
Belief Is Mandatory | p. 33 |
Conflict Is Healthy | p. 36 |
Positivity Is Contagious | p. 40 |
Enemies Are Counterproductive | p. 45 |
Leadership Summary | p. 47 |
Networking Skills | p. 49 |
Your Social Capital | p. 51 |
Social Capital | p. 52 |
Your Circle of Trust | p. 54 |
Strengthen Your Capital | p. 55 |
Leadership Summary | p. 56 |
The First Step in Networking | p. 57 |
Networking Events | p. 58 |
Approach Networking as Relationship-Building | p. 59 |
Leadership Summary | p. 61 |
Time Management and Personal Productivity Skills | p. 63 |
The Most Important Word to an Auditor | p. 65 |
Understand More by Asking "Why?" | p. 65 |
Teach Why | p. 70 |
Leadership Summary | p. 72 |
The Problem with To-Do Lists | p. 73 |
To-Do Lists Can Create Guilt | p. 73 |
Create Action Lists | p. 74 |
Reconcile To-Do Lists with Goals | p. 77 |
Prioritization of To-Dos-It's Impossible! | p. 78 |
Leadership Summary | p. 78 |
The Power of Time-Blocking | p. 79 |
Schedule Buffer Time | p. 80 |
Time-Block Commitments, or Say "No!" | p. 82 |
Planning Your Day by Using Time-Blocking | p. 84 |
Time-Block Away Distractions | p. 86 |
Time-Block Yourself | p. 88 |
Leadership Summary | p. 90 |
The Power of Routines | p. 91 |
Routines and Habits | p. 92 |
Identifying Proactive, Healthy Routines | p. 92 |
Multi-Fulfilling | p. 98 |
Give Them a Name | p. 98 |
Group Routines Require Group Buy-In | p. 99 |
Create Accountability Related to Your Routines | p. 100 |
Leadership Summary | p. 103 |
Do You Train Your People to Interrupt You? | p. 105 |
Interruption Dependence? | p. 106 |
Are You Too Accessible? | p. 107 |
Empower People More So They Interrupt You Less | p. 110 |
Leadership Summary | p. 111 |
Do You Have Commitment Issues? | p. 113 |
Be Aware of All Commitments | p. 114 |
Habitually Undercommit | p. 117 |
Leadership Summary | p. 120 |
Reengineer Your E-mail Practices | p. 121 |
How Much Are You E-mailing? | p. 121 |
Challenge E-mails without Substance | p. 123 |
What's in an E-mail? | p. 124 |
E-mail Subject Headers | p. 124 |
E-mail Body | p. 127 |
E-mail Habits of Others | p. 127 |
Processing E-mail | p. 129 |
How Often Should You Check E-mail? | p. 134 |
Leadership Summary | p. 137 |
Communication Skills | p. 139 |
Effective Opining | p. 141 |
What Is Your Advice Process? | p. 141 |
Unsolicited Advice | p. 143 |
Leadership Summary | p. 149 |
Are You a Filler-holic? | p. 151 |
Conversation Word Fillers | p. 151 |
Writing Word Fillers | p. 154 |
Leadership Summary | p. 156 |
Why We Love PowerPoint Slides | p. 157 |
What Is Your Objective in Making a Presentation? | p. 157 |
Present with the Audience in Mind | p. 158 |
Preparing a Presentation with Purpose | p. 160 |
Leadership Summary | p. 161 |
One Way to Avoid Office Rage | p. 163 |
Your Confrontation Style? | p. 163 |
Turn Anger into Problems and Solutions | p. 165 |
Leadership Summary | p. 167 |
Client Relationship Skills | p. 169 |
Who Is the Puppet Master? | p. 171 |
Who Is Pulling the Strings? | p. 171 |
The Single Biggest Opportunity to Improve Your Audit? | p. 172 |
Stop Managing "Clients" | p. 172 |
The First Step in Client Management | p. 177 |
Stop "Managing" Clients | p. 179 |
Leadership Summary | p. 181 |
What Hat Are You Wearing? | p. 183 |
How Many Hats Are You Wearing? | p. 183 |
Audit Your Audits | p. 184 |
Client Education | p. 184 |
Leadership Summary | p. 186 |
Be Memorable | p. 187 |
Remind Clients of Your Value | p. 187 |
Create Stories | p. 189 |
Turn "Messing Up" into "Stepping Up" | p. 190 |
Let Clients Guide You | p. 193 |
Be Yourself | p. 195 |
One Client at a Time | p. 195 |
Leadership Summary | p. 196 |
Teambuilding and Reflection Skills | p. 197 |
Prepare to Be Fired | p. 199 |
Prepare to Be Fired from the Very Beginning: Leadership Transition | p. 200 |
Add More Responsibilities | p. 203 |
They See, They Do | p. 203 |
Team Accountability | p. 206 |
Team Chemistry | p. 208 |
The "Open Door" Leader | p. 209 |
Teach Your Teams to Seek Complaints | p. 210 |
Ponder Your Future Often | p. 211 |
Leadership Summary | p. 213 |
Now Where Are You Going? | p. 215 |
Success Is a Mind-Set, Not a Finish Line | p. 215 |
Awareness Unlocks Who You Are | p. 218 |
What Are the Leadership Skills You Uncovered and Want to Develop? | p. 219 |
Your Plan | p. 225 |
Appendix: You Know You Are an Auditor When... | p. 227 |
Afterword and Acknowledgments | p. 233 |
Index | p. 235 |
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