Benchmarking A Signpost to Excellence in Quality and Productivity

by Karlöf, Bengt; Östblom, Svante; Gilderson, Alan J.

• ISBN13: 9780471941804
• ISBN10: 0471941808
• Edition: 1st
• Format: Hardcover
• Copyright: 1994-03-23
• Publisher: Wiley

Summary

In the industrialized world, it is widely accepted that a free market leads to greater efficiency in terms of productivity and cost. But how can competition be introduced into situations where for example alternative suppliers cannot be used? Benchmarking provides an effective substitute for competition. Benchmarking is a continuous, systematic process for comparing your own efficiency in terms of productivity, quality and practices with those companies and organizations that represent excellence. It has been demonstrated to have a profound effect in numerous situations where conditions of a 'planned economy' exist. Benchmarking: A Signpost to Excellence in Quality and Productivity explains the concept of efficiency and how benchmarking can be utilized to improve performance. The authors identify three categories of benchmarking: Internal: between units of an organization External: between competitors Functional: equivalent operations in different organizations To set up your own project, the book provides a step-by-step guide through the following essential stages: Deciding what to benchmark Identifying benchmarking partners Gathering and analyzing information Implementing for effect This is a must have book for any organization embarking on the Benchmarking process.

Author Biography

About the Authors Bengt Karlöf is the senior partner and president of Karlöf and Partners Consultancy, a Swedish-based strategy consultancy with worldwide interests. Renowned for his work in the area of strategic development, Bengt Karlöf has acted as a consultant for numerous major organizations in both the public and private sectors over the past ten years. He lectures widely in both academic institutions and at management seminars on all aspects of strategy. He has written a number of books on the subject which have been translated into several languages. Always from a practical stance, Bengt Karlöf’s aim is to produce a business strategy which will make organizations work more efficiently.

Table of Contents

Preface.

Introduction.

Aspects and Categories of Benchmarking.

Implementation of Benchmarking.

Stage 1: Decide What to Benchmark.

Stage 2: Identify Benchmarking Partners.

Stage 3: Gather Information.

Stage 4: Analyze.

Stage 5: Implement for Effect.

From Benchmarking to Benchlearning.

Bibliography.

Index.