List of Contributors | p. vii |
List of Reviewers | p. ix |
Introduction: The 2009 Biennial Review of Health Care Management | p. xi |
Organizational Behavior Perspectives | |
The Effect of Emotional Exhaustion and Depersonalization on Physician-Patient Communication: A Theoretical Model, Implications, and Directions for Future Research | p. 3 |
Using Self-Concept Theory to Identify and Develop Volunteer Leader Potential in Healthcare | p. 21 |
Leadership Strategies for Biotechnology Organizations: A Literature Review | p. 49 |
Attribution Theory and Healthcare Culture: Translational Management Science Contributes a Framework to Identify the Etiology of Punitive Clinical Environments | p. 81 |
Organizational Development and Strategic Management Perspectives | |
Measuring Up: Are Nurse Staffing Measures Adequate for Health Services Research? | p. 115 |
Matrix Mentorship in Academic Medicine: Sustainability of Competitive Advantage | p. 155 |
The Impact of Hospital Ownership Conversions: Review of the Literature and Results from a Comparative Field Study | p. 171 |
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