No Boundaries : How to Use Time and Labor Management Technology to Win the Race for Profits and Productivity

by Disselkamp, Lisa

• ISBN13: 9780470497067
• ISBN10: 0470497068
• Edition: 1st
• Format: Hardcover
• Copyright: 2009-06-22
• Publisher: Wiley

Summary

This book describes developments in labor management technology that can mitigate the challenges faced by business, industry, and health case (e.g., squeeze on profit margins, an increasingly competitive labor market, and ever increasing regulations), generating results far beyond what most may now think possible. It explains how the latest software can use data from time and attendance and related business systems to create visibility into the work environment at every level. The result is potential problems and unnecessary expenses often can be headed off before they occur.The tentative contents is: (1) How I Got Started in this Business; (2) How Labor Data Technology Is Being Used to Run Companies Better; (3) Using Labor Data to Achieve Financial Goals and Maximize Profits; (4) Using Workforce Management Technology to Enhance Operations, Quality, and Compliance; (5) How Automated systems Made Life Easier; (6) Boosting Employee Retention and Esprit d'Corps; (7) The Many Benefits of Workforce Management Technology Scheduling; (8) How Automated Systems Can Help Companies; (9) Adding Value to Data through Collection and Distribution; (10) Mission and Communication; (11) Need for a Business Case; (12) What to look for and Consider; (13) Creating a Mission-Based Workforce Management Technology System.

Author Biography

LISA DISSELKAMP is President of Athena Enterprises, a management consulting firm specializing in time and attendance system implementations and workforce management business processes. Her clients range in size from a few hundred employees to more than 70,000. She has spoken before such organizations as the American Payroll Association, the Institute of Management Accountants, the Society of Human Resource Managers, the Society of CPAs, and the Service Corps of Retired Executives.

Table of Contents

Foreword	p. xiii
Preface	p. xv
Acknowledgments	p. xix
The Emergence of Workforce Management Technology and What it Can do for your Business	p. 1
How I Got Started in Time and Labor Management Technology	p. 3
An Uncharted Career Path Takes Off	p. 3
A New Time and Attendance Opportunity Presents Itself	p. 12
Using Labor Data Technology to Better Run Organizations	p. 15
What Is the Perfect Setup for Managing Your Business?	p. 15
The Evolution of Business Technology	p. 26
The Need for WMT Exists in Every Market Sector	p. 42
Labor Data-A Device Used to Achieve Financial Goals and Maximize Profits	p. 57
The Power of WMT Will Change Expectations	p. 57
Use WMT to Manage Budgets Today	p. 68
Eliminating Blank-Check Budgeting	p. 70
WMT Controls Costs and Manages the Complex	p. 75
Automated Workflow Offers Direct and Indirect Financial Benefits	p. 83
Is a New Time and Labor Management System Right for Us?	p. 87
Using Workforce Management Technology to Enhance Operations, Quality, and Compliance	p. 91
Operations: The Greatest Impact	p. 91
Delivering the Right Tools and Data	p. 96
The Forgotten Areas: Attendance and Leave Management	p. 103
Compliance Is a Growing Concern	p. 111
How Automated Systems Make Life Easier	p. 123
Configurable Software Supports Complex Rules	p. 123
Historical Edits Features Maintain Accuracy in Any Time Frame	p. 124
Group Edits Make Life Easy	p. 125
Reason and Comment Tracking	p. 125
Error Reporting Is the Sonar of WMT	p. 127
Calendars Reveal Chronic Tardiness and Absences Easily	p. 128
Make Tracking Operational Issues Routine	p. 129
Manage Holiday Complexity	p. 130
Automate Administering Long-Range Programs	p. 132
Calculate Paid Days Off	p. 133
The Human Side of Technical Implementations	p. 137
You Must Understand Your People	p. 137
Treat Employees Well	p. 142
Know How to Change Behavior	p. 151
The Many Benefits of Workforce Scheduling Technology	p. 155
The Science of Workforce Scheduling	p. 155
How a Scheduling System Accomplishes Its Goals	p. 162
Budget and Schedule in a Dynamic Environment	p. 171
Workforce Management Technology Systems and Installation Considerations	p. 177
	p. 179
Data Is for Everyone, Everything, and Everywhere	p. 179
You Cannot Manage What You Cannot See	p. 190
Evaluate the System's Components	p. 194
Scalability-Can the System Adjust?	p. 202
System Mission and Communications	p. 209
What Is the System Here to Do?	p. 209
Ensuring Actionable Feedback	p. 216
Sell the Benefits of the New System	p. 218
From Concept to Project	p. 223
The Need for a Business Case	p. 225
The Value of Creating a Business Case	p. 225
Laying the Groundwork	p. 226
Why This Process Makes Sense	p. 233
Business Case Development Is a Team Effort	p. 234
A Good Business Case Is Both a Map and a Contract	p. 244
Be Thorough-Don't Be Set Aside	p. 245
What to Look for and Consider	p. 247
Focus on Benefits and Consider the Alternatives	p. 247
Look Out for Hidden Practices	p. 248
Where Should the Different Types of Data Reside?	p. 250
The System Should Be a Platform	p. 255
Access and Security Issues	p. 265
Software as a Service (SaaS)-Hosted Solutions Have a Lot to Offer	p. 267
Creating a Mission-Based Workforce Management Technology System	p. 269
The Business Case Defines the Mission	p. 269
Cost Should Be Related to Value	p. 277
Final Thoughts	p. 282
New Path for Payroll Professionals	p. 285
The Evolution of Payroll and HR	p. 285
Where Is Payroll Today?	p. 286
Why Payroll and Human Resources Have Evolved so Differently	p. 286
Payroll Should Be Positioned as a Strategic Player	p. 288
Especially for Owners and C-Level Executives	p. 293
About the Author	p. 297
Index	p. 299
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