Built to Serve : How to Drive the Bottom Line with People-First Practices

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  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2007-09-17
  • Publisher: McGraw-Hill Education
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In the tradition of Hug Your Customer, this is a firsthand story of how a positive company culture provides the basis for competitive advantage The first supermarket to win the National Torch Award for marketplace ethics (previous winners include Sony and IBM), and the inaugural recipient of the National Community Service Award, given by Supermarket News. United Supermarkets is also consistently voted a "Top 50 Places to Work in Texas" by the Texas Better Business Bureau Dan Sanders is a founding member of the Center for Corporate Culture, a leading CEO thinktank that runs national conferences featuring Stephen Covey, Ken Blanchard, George H.W. Bush, and Norman Schwarzkopf

Author Biography

Dan J. Sanders is CEO of United Supermarkets, the first supermarket to win the prestigious National Torch Award for Marketplace Ethics. Sanders is also cofounder of The Center for Corporate Culture, which challenges and coaches CEOs and their teams to build corporate cultures focused on leadership, ethics, wellness, and execution. In addition to his business endeavors, Sanders is also a former Air Force U-2 reconnaissance pilot and a highly decorated officer.


Table of Contents

Foreword: Dr. Stephen R. Coveyp. xi
Prefacep. xix
Introductionp. 1
Building a People Culture in a Numbers Worldp. 17
Understanding Higher Mathp. 19
The Emerging Career Modelp. 37
Making Winners Failp. 53
Knowing Players from Fansp. 73
Executing First Things Firstp. 89
Defining the Who: See the Visionp. 91
Defining the What: Know the Missionp. 109
Defining the When: Keep the Faithp. 125
When Things Go Bad (and They Will)p. 143
Intangibles Drive Tangiblesp. 161
People, Not Profitsp. 163
Decision-Making: More Than a Spreadsheetp. 181
The 4P Management Systemp. 197
Humility Trumps Pridep. 215
Conclusionp. 227
Afterword: Ken Blanchardp. 233
Indexp. 237
Table of Contents provided by Ingram. All Rights Reserved.

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