Bureaucratic Experience : A Critique of Life in the Modern Organization

by Hummel, Ralph P.

• ISBN13: 9780312095543
• ISBN10: 0312095546
• Edition: 4th
• Format: Paperback
• Copyright: 1994-02-01
• Publisher: Bedford/st Martins

Table of Contents

Introduction: Understanding Bureaucracy	1	(1)
The Challenge	1	(1)
The Challenge Revisited	2	(1)
The Key	3	(2)
Bureaucracy as a Strange New World	5	(23)
The Bureaucratic Experience	5	(8)
The Bureaucratic War	13	(4)
Politics: The Revolt against Control	17	(3)
Six Foundations of Conflict	20	(2)
The Nonbureaucratic Promise	22	(6)
Bureaucracy as the New Society	28	(38)
How People Act	30	(11)
The Citizen versus Bureaucracy	30	(1)
The Bureaucrat and the Client	31	(3)
The Client as ``Case'' and the Policymaker	34	(3)
The Functionary and the Manager	37	(3)
The Organization and the Training of Citizens	40	(1)
A Theory of Bureaucratic Society	41	(6)
What It Means to Be Social	41	(1)
The Working Origins of Society	41	(1)
The Origins of Bureaucratic Society in Jobs	42	(1)
The Basis of Sociality in Late Modern Organization	43	(1)
The Basis of Social Reality in Work	44	(1)
Bureaucratic Society	45	(2)
What the Experts Say	47	(9)
Max Weber	48	(2)
Alfred Schutz	50	(4)
Michael M. Harmon	54	(2)
Bureaucracy as Society	56	(10)
Bureaucracy, the Divider	56	(1)
Practical Attitudes toward and in Bureaucracy	57	(9)
Bureaucracy as the New Culture	66	(45)
What People Value	70	(8)
People Who Value Good Work: The Quality/Quantity Conflict	71	(3)
People Who Value Politics: The Social Obligation/Individual Rights Conflict	74	(4)
A Theory of Organizational Culture	78	(5)
Patterns and Metamyths	79	(2)
Ingersoll
Adams
Narcissism and Culture	81	(2)
Howard Schwartz
What the Experts Say	83	(20)
The Culture of Private and Public Bureaucracy	83	(1)
Max Weber
The Imperative of Capitalism	84	(2)
Max Weber
The Imperative of Bureaucracy	86	(7)
Max Weber
The Challenge of Quality	93	(1)
Martin Heidegger
The Scientific Imperative	94	(3)
American Political Culture	97	(1)
H. Mark Roelofs
The Political Imperative	98	(5)
Bureaucratic Culture	103	(8)
The Lineup of Power and Values	105	(6)
The Psychology of Bureaucracy	111	(45)
What People Know and Feel	113	(12)
The Fallacy of the Superego	114	(6)
The Fallacy of the Ego	120	(2)
The Fallacy of Misplaced Emotion	122	(1)
The Fallacy of Identity	123	(2)
A Theory of Bureaucratic Psychology: The Work Bond	125	(3)
What the Experts Say	128	(10)
Freud and Individual Psychology	129	(4)
Between Experts: The Problem of Existence Meets the Problem of the Psyche	133	(3)
Existential Psychology	136	(2)
Ernest Keen
The Bureaucratic Personality	138	(18)
Psychoanalytic Organization Theory	138	(5)
Psychoanalytic Findings	143	(1)
Bureaucratic Personalities: Psychosocial Analysis	143	(5)
Existential Analysis	148	(2)
Bureaucratic Ontology: Psyche versus Being	150	(6)
The Language of Bureaucracy	156	(32)
How People Speak	156	(9)
Clients: A Man on Social Security	156	(1)
Bureaucratic Language	157	(1)
What Language Reveals about Thinking	158	(2)
The Newly Hired: Ambivalence and Ambiguity	160	(2)
The Uses of Jargon	162	(3)
A Theory of Bureaucratic Speech	165	(5)
What the Experts Say	170	(13)
The Abolition of Language	170	(4)
Wittgenstein
The Separation of Language from Meaning	174	(4)
Searle
Language as the Home of Being	178	(5)
Heidegger
The Nature of Bureaucratic Speech	183	(5)
The Thought of Bureaucracy	188	(38)
How People Think	191	(7)
Can Bureaucrats Think Like Computers?	192	(3)
Why Logic Processing Is Not Enough	195	(1)
Sensibility Ignored, a Disaster Results	196	(2)
Mary Schmidt
A Theory of Bureaucratic Thinking	198	(3)
The Political Side of Bureaucratic Thinking	199	(2)
John Forester
An Amended Theory of Speech and Thought	201	(3)
What the Experts Say	204	(13)
Thinking and Knowing	205	(3)
Kant
The Thinking of Science, Technique, and Bureaucracy	208	(5)
Husserl
Experience as Escape from Bureaucratic Thinking	213	(4)
Heidegger
The Nature of Bureaucratic Thought	217	(9)
Care Workers and the Phenomenology of Work	218	(8)
Karl Everett
Bureaucracy as Polity	226	(31)
How People Politick	227	(14)
The Bureaucratization of Politics	227	(7)
The Politization of Bureaucracy	234	(7)
What the Experts Say	241	(7)
Technical Power and the Decline of Politics	241	(4)
Jurgen Habermas
The Struggle for Politics	245	(3)
Lasswell versus Heidegger
Postbureaucratic Politics	248	(9)
A Third Political Arena	249	(1)
Process Politics: Examples and Objections	250	(7)
Conclusions: A Terminal Critique for a Terminal Society	257	(24)
The Inadequacy of Understanding	258	(3)
The Inadequacy of Action	261	(5)
Academe	261	(2)
Government	263	(1)
Business	263	(3)
Imagination: Toward a Philosophy of Administration	266	(15)
Recovering the Concept of Man	267	(5)
Being as the Home of Human Being	272	(1)
A Final Word on a New Politics	273	(8)
Index	281	(9)
About the Author	290