Business and Society

by Carroll, Archie B.

• ISBN13: 9780324180657
• ISBN10: 0324180659
• Edition: 5th
• Format: Paperback
• Copyright: 2002-03-07
• Publisher: South-Western College Pub

Summary

Shows students how to integrate ethical considerations into all their decision-making. Employs a stakeholder management framework that emphasizes business's social and ethical responsibilities to both internal and external stakeholders.

Table of Contents

Preface	ix
About the Authors	xv
Part One Business, Society, and Stakeholders	1	(92)
The Business and Society Relationship	3	(26)
Business and Society	5	(1)
Society as the Macroenvironment	6	(1)
Our Pluralistic Society	7	(2)
Our Special-Interest Society	9	(1)
Business Criticism and Corporate Response	10	(11)
Focus of the Book	21	(3)
Structure of the Book	24	(2)
Summary	26	(3)
Corporate Citizenship: Social Responsibility, Responsiveness, and Performance	29	(38)
The Corporate Social Responsibility Concept	30	(12)
Arguments Against and For Corporate Social Responsibility	42	(3)
Corporate Social Responsiveness	45	(2)
Corporate Social Performance	47	(5)
Nonacademic Research on Corporate Social Performance	52	(2)
Corporate Citizenship	54	(2)
Social Performance and Financial Performance	56	(3)
Socially Conscious or Ethical Investing	59	(2)
Summary	61	(6)
The Stakeholder Approach to Business, Society, and Ethics	67	(26)
Origins of the Stakeholder Concept	69	(1)
Who Are Business's Stakeholders?	70	(6)
Strategic, Multifiduciary, and Synthesis Views	76	(1)
Three Values of the Stakeholder Model	76	(1)
Key Questions in Stakeholder Management	77	(9)
Effective Stakeholder Management	86	(1)
Stakeholder Management Capability	87	(1)
The Stakeholder Corporation	88	(1)
Stakeholder Power: Four Gates of Engagement	88	(1)
Principles of Stakeholder Management	89	(1)
Summary	90	(3)
Part Two Strategic Management for Corporate Stakeholder Performance	93	(68)
Strategic Management and Corporate Public Affairs	95	(38)
The Concept of Corporate Public Policy	96	(2)
Four Key Strategy Levels	98	(6)
The Strategic Management Process	104	(12)
Corporate Public Affairs	116	(1)
Public Affairs as a Part of Strategic Management	117	(1)
Evolution of the Corporate Public Affairs Function	117	(2)
Modern Perspectives of Corporate Public Affairs	119	(4)
Public Affairs Strategy	123	(3)
Incorporate Public Affairs Thinking into Managers' Jobs	126	(2)
Summary	128	(5)
Issues Management and Crisis Management	133	(28)
Issues Management	135	(12)
Crisis Management	147	(10)
Summary	157	(4)
Part Three Business Ethics and Management	161	(144)
Business Ethics Fundamentals	163	(40)
The Public's Opinion of Business Ethics	167	(2)
Business Ethics: What Does It Really Mean?	169	(6)
Ethics, Economics, and Law: A Venn Model	175	(1)
Four Important Ethics Questions	176	(3)
Three Models of Management Ethics	179	(10)
Making Moral Management Actionable	189	(1)
Developing Moral Judgment	190	(6)
Elements of Moral Judgment	196	(3)
Summary	199	(4)
Personal and Organizational Ethics	203	(38)
Levels at Which Ethical Issues May Be Addressed	204	(2)
Personal and Managerial Ethics	206	(13)
Managing Organizational Ethics	219	(17)
From Moral Decisions to Moral Organizations	236	(1)
Summary	237	(4)
Business Ethics and Technology	241	(28)
Technology and the Technological Environment	243	(1)
Characteristics of Technology	243	(2)
Ethics and Technology	245	(2)
Information Technology	247	(9)
Biotechnology	256	(8)
Summary	264	(5)
Ethical Issues in the Global Arena	269	(36)
The New; New World of International Business	270	(4)
MNCs and the Global Environment	274	(4)
Ethical Issues in the Global Business Environment	278	(13)
Improving Global Business Ethics	291	(9)
Summary	300	(5)
Part Four External Stakeholder Issues	305	(172)
Business, Government, and Regulation	307	(28)
A Brief History of Government's Role	309	(1)
The Roles of Government and Business	310	(2)
Interaction of Business, Government, and the Public	312	(2)
Government's Nonregulatory Influence on Business	314	(5)
Government's Regulatory Influences on Business	319	(9)
Deregulation	328	(3)
Summary	331	(4)
Business's Influence on Government and Public Policy	335	(20)
Corporate Political Participation	336	(7)
Coalition Building	343	(1)
Political Action Committees	344	(7)
Summary	351	(4)
Consumer Stakeholders: Information Issues and Responses	355	(28)
The Paradox of the Customer Revolution	356	(1)
The Consumer Movement	357	(3)
Product Information Issues	360	(14)
The Federal Trade Commission	374	(3)
Self-Regulation in Advertising	377	(2)
Summary	379	(4)
Consumer Stakeholders: Product and Service Issues	383	(24)
Two Central Issues: Quality and Safety	384	(8)
Consumer Product Safety Commission	392	(3)
Food and Drug Administration	395	(2)
Business's Response to Consumer Stakeholders	397	(6)
Summary	403	(4)
The Natural Environment as Stakeholder	407	(34)
A Brief Introduction to the Natural Environment	408	(1)
The Impact of Business upon the Natural Environment	409	(1)
Natural Environment Issues	410	(8)
Responsibility for Environmental Issues	418	(3)
The Role of Governments in Environmental Issues	421	(5)
Other Environmental Stakeholders	426	(3)
Business Environmentalism	429	(7)
The Future of Business: Greening and/or Growing?	436	(1)
Summary	437	(4)
Business and Community Stakeholders	441	(36)
Community Involvement	442	(9)
Corporate Philanthropy or Business Giving	451	(13)
Business and Plant Closings	464	(7)
Summary	471	(6)
Part Five Internal Stakeholder Issues	477	(114)
Employee Stakeholders and Workplace Issues	479	(28)
The New Social Contract	480	(3)
The Employee Rights Movement	483	(3)
The Right Not to & Fired Without Cause	486	(3)
The Right to Due Process and Fair Treatment	489	(4)
Freedom of Speech in the Workplace	493	(9)
Summary	502	(5)
Employee Stakeholders: Privacy, Safety, and Health	507	(28)
Right to Privacy in the Workplace	508	(10)
Workplace Safety	518	(6)
The Right to Health in the Workplace	524	(6)
Summary	530	(5)
Employment Discrimination and Affirmative Action	535	(32)
The Civil Rights Movement and Minority Progress	536	(3)
Federal Laws Prohibiting Discrimination	539	(7)
Expanded Meanings of Discrimination	546	(1)
Issues in Employment Discrimination	547	(10)
Affirmative Action in the Workplace	557	(6)
Summary	563	(4)
Owner Stakeholders and Corporate Governance	567	(24)
Legitimacy and Corporate Governance	568	(10)
Improving Corporate Governance	578	(8)
Summary	586	(5)
Cases	591	(90)
The Main Street Merchant of Doom	593	(7)
The Body Shop International PLC (1991)	600	(3)
The Body Shop International PLC (1993)	603	(1)
The Body Shop International PLC (199S)	604	(5)
The Body Shop International PLC (1998-2001)	609	(3)
Facing a Fire	612	(1)
Social Reform or Self-Interest?	613	(1)
The Case of the Killer Phrases (A)	614	(3)
To Hire or Not to Hire	617	(1)
The Low Bidder	617	(1)
Phantom Expenses	618	(1)
Family Business	619	(1)
Just Between Friends? P2P Vs. IP	620	(1)
This Little Piggy: Should the Xeno-Pig Make It to Market?	621	(2)
Toxic Tacos? The Case of Genetically Modified Foods	623	(2)
Something's Rotten in Hondo	625	(1)
Multitype Corporation: Doing Business in the Caribbean	626	(2)
Nike Inc.	628	(7)
AndroFit	635	(2)
Telephone Deregulation: The Pricing Controversy	637	(1)
The CALA Report: Lobbying Ethics	638	(1)
DTC: The Pill-Pushing Debate	639	(1)
Pizza Redlining-Employee Safety or Discrimination?	640	(3)
Firestone and Ford: The Tire Tread Separation Tragedy	643	(6)
Societal Impacts of Marketing	649	(1)
The Coffee Spill Heard Round the World	650	(3)
The Hudson River Cleanup and GE	653	(4)
Safety? What Safety?	657	(1)
Little Enough or Too Much?	658	(1)
Employment-at-Will?	659	(1)
The Case of the Fired Waitress	660	(1)
A Moral Dilemma: Head Versus Heart	661	(1)
Personal Opinion and the Federal Government	662	(3)
Early Retirement: Reward for Whom?	665	(1)
Propmore Corporation	666	(5)
Greenway Environmental Technologies	671	(2)
Cracker Barrel Old Country Stores	673	(2)
The Betaseron® Decision (A)	675	(2)
The Case of Assistant Manager Doug	677	(1)
The Case of Judy	678	(1)
A Bitter Pill	678	(3)
Online Resources and Tools	681	(6)
Name Index	687	(4)
Subject Index	691