Business and Society Ethics and Stakeholder Management (with InfoTrac)

by Carroll, Archie B.; Buchholtz, Ann K.

• ISBN13: 9780324225815
• ISBN10: 0324225814
• Edition: 6th
• Format: Hardcover
• Copyright: 2005-01-06
• Publisher: South-Western College Pub

Summary

Make smarter business decisions with BUSINESS AND SOCIETY: ETHICS AND STAKEHOLDER MANAGEMENT! Emphasizing a business?s social, legal, and ethical responsibilities, this management text exposes you to diverse and important stakeholder and ethical frameworks for considering and protecting stakeholder interests. Through its use of cases and other real-world applications, you?ll get the opportunity to apply stakeholder and ethical systems to specific business problems. With questions provided for all cases and applications, preparing for class has never been easier!

Table of Contents

Preface	iii
About the Authors	viii
Part 1 Business, Society, and Stakeholders	1	(94)
The Business and Society Relationship	3	(26)
Business and Society	5	(1)
Society as the Macroenvironment	6	(1)
Our Pluralistic Society	7	(1)
Our Special-Interest Society	8	(1)
Business Criticism and Corporate Response	9	(12)
Focus of the Book	21	(2)
Structure of the Book	23	(6)
Summary	25	(1)
Key Terms	26	(1)
Discussion Questions	26	(1)
Recommended Cases	26	(1)
Web Resources	27	(1)
Endnotes	27	(2)
Corporate Citizenship: Social Responsibility, Responsiveness, and Performance	29	(36)
The Corporate Social Responsibility Concept	30	(11)
Arguments Against and For Corporate Social Responsibility	41	(4)
Corporate Social Responsiveness	45	(2)
Corporate Social Performance	47	(3)
Business's Interest in Corporate Social Performance	50	(4)
Corporate Citizenship	54	(1)
Social Performance and Financial Performance	55	(3)
Socially Responsible or Ethical Investing	58	(7)
Summary	60	(1)
Key Terms	61	(1)
Discussion Questions	61	(1)
Recommended Cases	61	(1)
Web Resources	62	(1)
Endnotes	62	(3)
The Stakeholder Approach To Business, Society, and Ethics	65	(30)
Origins of the Stakeholder Concept	67	(1)
Who Are Business's Stakeholders?	68	(5)
Strategic, Multifiduciary, and Synthesis Views	73	(1)
Three Values of the Stakeholder Model	74	(1)
Key Questions in Stakeholder Management	75	(9)
Effective Stakeholder Management	84	(1)
Stakeholder Management Capability	85	(1)
The Stakeholder Corporation	86	(1)
Stakeholder Power: Four Gates of Engagement	87	(1)
Principles of Stakeholder Management	88	(1)
Strategic Steps Toward Successful Stakeholder Management	88	(7)
Summary	90	(1)
Key Terms	90	(1)
Discussion Questions	91	(1)
Recommended Cases	91	(1)
Web Resources	91	(1)
Endnotes	92	(3)
Part 2 Strategic Management for Corporate Stakeholder Performance	95	(70)
Strategic Management and Public Affairs	97	(36)
The Concept of Corporate Public Policy	98	(2)
Four Key Strategy Levels	100	(7)
The Strategic Management Process	107	(6)
Public Affairs	113	(1)
Public Affairs as a Part of Strategic Management	114	(1)
Evolution of the Corporate Public Affairs Function	114	(2)
Current Perspectives on Corporate Public Affairs	116	(6)
Public Affairs Strategy	122	(1)
Incorporating Public Affairs Thinking into All Managers' Jobs	123	(10)
Summary	126	(1)
Key Terms	127	(1)
Discussion Questions	127	(1)
Recommended Cases	127	(1)
Web Resources	128	(1)
Endnotes	129	(4)
Issues Management and Crisis Management	133	(32)
Issues Management	134	(14)
Crisis Management	148	(17)
Summary	160	(1)
Key Terms	161	(1)
Discussion Questions	161	(1)
Recommended Cases	161	(1)
Web Resources	162	(1)
Endnotes	162	(3)
Part 3 Business Ethics and Management	165	(168)
Business Ethics Fundamentals	167	(42)
The Public's Opinion of Business Ethics	172	(7)
Business Ethics: What Does It Really Mean? Ethics, Economics, and Law: A Venn Model	179	(1)
Four Important Ethics Questions	180	(3)
Three Models of Management Ethics	183	(11)
Making Moral Management Actionable	194	(1)
Developing Moral Judgment	195	(7)
Elements of Moral Judgment	202	(7)
Summary	205	(1)
Key Terms	205	(1)
Discussion Questions	206	(1)
Recommended Cases	206	(1)
Web Resources	206	(1)
Endnotes	207	(2)
Personal and Organizational Ethics	209	(48)
Levels at Which Ethics May Be Addressed	210	(3)
Personal and Managerial Ethics	213	(14)
Managing Organizational Ethics	227	(30)
Summary	251	(1)
Key Terms	251	(1)
Discussion Questions	251	(1)
Recommended Cases	252	(1)
Web Resources	252	(1)
Endnotes	253	(4)
Business Ethics and Technology	257	(34)
Technology and the Technological Environment	259	(1)
Characteristics of Technology	260	(1)
Ethics and Technology	261	(3)
Information Technology	264	(11)
Biotechnology	275	(16)
Summary	285	(1)
Key Terms	285	(1)
Discussion Questions	285	(1)
Recommended Cases	286	(1)
Web Resources	286	(1)
Endnotes	287	(4)
Ethical Issues in the Global Arena	291	(42)
The New, New World of International Business	292	(3)
MNCs and the Global Environment	295	(6)
Ethical Issues in the Global Business Environment	301	(16)
Improving Global Business Ethics	317	(16)
Summary	327	(1)
Key Terms	327	(1)
Discussion Questions	328	(1)
Recommended Cases	328	(1)
Web Resources	329	(1)
Endnotes	330	(3)
Part 4 External Stakeholder Issues	333	(172)
Business, Government, and Regulation	335	(28)
A Brief History of Government's Role	336	(2)
The Roles of Government and Business	338	(2)
Interaction of Business, Government, and the Public	340	(1)
Government's Nonregulatory Influence on Business	341	(6)
Government's Regulatory Influences on Business	347	(8)
Deregulation	355	(8)
Summary	358	(1)
Key Terms	358	(1)
Discussion Questions	359	(1)
Recommended Cases	359	(1)
Web Resources	359	(1)
Endnotes	360	(3)
Business Influence on Government and Public Policy	363	(22)
Corporate Political Participation	364	(8)
Coalition Building	372	(1)
Political Action Committees	373	(12)
Summary	380	(1)
Key Terms	380	(1)
Discussion Questions	381	(1)
Recommended Cases	381	(1)
Web Resources	382	(1)
Endnotes	382	(3)
Consumer Stakeholders: Information Issues and Responses	385	(30)
The Consumer Movement	386	(4)
Product Information Issues	390	(14)
The Federal Trade Commission	404	(3)
Self-Regulation in Advertising	407	(8)
Summary	409	(1)
Key Terms	409	(1)
Discussion Questions	409	(1)
Recommended Cases	410	(1)
Web Resources	410	(1)
Endnotes	411	(4)
Consumer Stakeholders: Product and Service Issues	415	(24)
Two Central Issues: Quality and Safety	416	(9)
Consumer Product Safety Commission	425	(2)
Food and Drug Administration	427	(3)
Business's Response to Consumer Stakeholders	430	(9)
Summary	433	(1)
Key Terms	434	(1)
Discussion Questions	434	(1)
Recommended Cases	434	(1)
Web Resources	435	(1)
Endnotes	435	(4)
The Natural Environment as Stakeholder	439	(32)
The Impact of Business upon the Natural Environment	440	(1)
Natural Environment Issues	441	(8)
Responsibility for Environmental Issues	449	(2)
The Role of Governments in Environmental Issues	451	(5)
Other Environmental Stakeholders	456	(3)
Business Environmentalism	459	(7)
The Future of Business: Greening and/or Growing?	466	(5)
Summary	467	(1)
Key Terms	467	(1)
Discussion Questions	468	(1)
Recommended Cases	468	(1)
Web Resources	468	(1)
Endnotes	469	(2)
Business and Community Stakeholders	471	(34)
Community Involvement	472	(8)
Corporate Philanthropy or Business Giving	480	(12)
The Loss of Jobs	492	(13)
Summary	500	(1)
Key Terms	501	(1)
Discussion Questions	501	(1)
Recommended Cases	501	(1)
Web Resources	502	(1)
Endnotes	502	(3)
Part 5 Internal Stakeholder Issues	505	(218)
Employee Stakeholders and Workplace Issues	507	(28)
The New Social Contract	508	(2)
The Employee Rights Movement	510	(3)
The Right Not to Be Fired Without Cause	513	(3)
The Right to Due Process and Fair Treatment	516	(4)
Freedom of Speech in the Workplace	520	(15)
Summary	530	(1)
Key Terms	530	(1)
Discussion Questions	530	(1)
Recommended Cases	531	(1)
Web Resources	531	(1)
Endnotes	532	(3)
Employee Stakeholders: Privacy, Safety, and Health	535	(32)
Right to Privacy in the Workplace	536	(12)
Workplace Safety	548	(8)
The Right to Health in the Workplace	556	(11)
Summary	562	(1)
Key Terms	562	(1)
Discussion Questions	563	(1)
Recommended Cases	563	(1)
Web Resources	563	(1)
Endnotes	564	(3)
Employment Discrimination and Affirmative Action	567	(40)
The Civil Rights Movement and Minority Progress	568	(3)
Federal Laws Prohibiting Discrimination	571	(7)
Expanded Meanings of Discrimination	578	(2)
Issues in Employment Discrimination	580	(15)
Affirmative Action in the Workplace	595	(12)
Summary	600	(1)
Key Terms	601	(1)
Discussion Questions	601	(1)
Recommended Cases	601	(1)
Web Resources	602	(1)
Endnotes	602	(5)
Owner Stakeholders and Corporate Governance	607	(116)
Legitimacy and Corporate Governance	608	(9)
Improving Corporate Governance	617	(16)
Summary	626	(1)
Key Terms	626	(1)
Discussion Questions	627	(1)
Recommended Cases	627	(1)
Web Resources	628	(1)
Endnotes	628	(5)
Cases
Case 1 Wal-Mart: The Main Street Merchant of Doom	633	(8)
Case 2A The Body Shop International PLC	641	(3)
Case 2B The Body Shop's Advertising Campaign	644	(1)
Case 3A The Body Shop's Reputation is Tarnished	645	(4)
Case 3B The Body Shop International PLC (1998--2004)	649	(3)
Case 4 Facing a Fire	652	(1)
Case 5 Martha Stewart: Free Trading or Insider Trading?	652	(4)
Case 6 The Case of the Killer Phrases (A)	656	(2)
Case 7 To Hire or Not to Hire	658	(1)
Case 8 Does Cheating in Golf Predict Cheating in Business?	659	(1)
Case 9 The Travel Expense Billing Controversy	660	(3)
Case 10 Phantom Expenses	663	(1)
Case 11 Family Business	663	(1)
Case 12 Just Between Friends: P2P vs. IP	664	(1)
Case 13 This Little Piggy: Should the Xeno-Pig Make it to Market?	665	(2)
Case 14 Toxic Tacos: The Case of Genetically Modified Foods	667	(1)
Case 15 Something's Rotten in Hondo	668	(1)
Case 16 Global (In)equality? The Merrill Lynch Sex Bias Case	669	(1)
Case 17 Nike, Inc.	670	(6)
Case 18 Telephone Deregulation: The Pricing Controversy	676	(1)
Case 19 The CALA Report: Lobbying Ethics	677	(1)
Case 20 DTC: The Pill Pushing Debate	678	(1)
Case 21 When Spirits Collide: Liquor vs. Beer	679	(2)
Case 22 The New Tobacco Fight	681	(1)
Case 23 Big Pharma's Marketing Tactics	682	(3)
Case 24 Firestone and Ford: The Tire Tread Separation Tragedy	685	(6)
Case 25 The Coffee Spill Heard 'Round the World	691	(3)
Case 26 The Hudson River Cleanup and GE	694	(3)
Case 27 Safety? What Safety?	697	(1)
Case 28 Little Enough or Too Much?	698	(1)
Case 29 The Betaseron® Decision (A)	699	(1)
Case 30 A Moral Dilemma: Head Versus Heart	700	(1)
Case 31 Wal-Mart and Its Associates: Efficient Operator or Neglectful Employer?	701	(5)
Case 32 Dead Peasant Life Insurance: Smart Business or Poor Ethical Practice?	706	(2)
Case 33 The Case of the Fired Waitress	708	(1)
Case 34 Violence in the Workplace: Who Is To Blame?	709	(1)
Case 35 Pizza Redlining: Employee Safety or Discrimination?	710	(2)
Case 36 After-Effects of After-Hours Activities: The Case of Peter Oiler	712	(1)
Case 37 Is Hiring on the Basis of ``Looks'' Unfair or Discriminatory?	713	(2)
Case 38 When Management Crosses the Line	715	(1)
Case 39 Cracker Barrel Old Country Stores	716	(3)
Case 40 The Case of Judy	719	(1)
Case 41 Dick Grasso and the NYSE: Is It A Crime To Be Paid Well?	719	(2)
Case 42 Social Reform or Self-Interest?	721	(2)
Online Resources	723	(4)
Name Index	727	(3)
Subject Index	730