Business at the Speed of Now Fire Up Your People, Thrill Your Customers, and Crush Your Competitors

by Bernard, John M.

• ISBN13: 9781118054017
• ISBN10: 1118054016
• Edition: 1st
• Format: Hardcover
• Copyright: 2011-12-06
• Publisher: Wiley

Summary

A technology-enabled management philosophy to accelerate your organization Business at the Speed of Need delivers a new real-time management philosophy and system to leaders looking for better results in todays constantly changing market. Companies that inspire and equip employees and expect them to seize opportunities and solve problems in the now will enjoy a distinct competitive advantage in a world where speed matters most. Get systematic advice on how to build an integrated and transparent management methodology, enabled by cloud computing and internal social networks. Use this comprehensive guide to create a NOW organization where everyone boldly pursues every opportunity every time. The vast majority of businesses cling to a THEN management model and philosophy designed to prevent immediate action. In this practical handbook, youll learn how to apply technology to the three essential types of work: Fundamentals (routine work that consumes ninety-five percent of all resources), Breakthroughs (initiatives that can change the game), and Problems (daily challenges and crises that occur in all organizations). Provides a wealth of real-world examples, assessments, tools, guidelines and checklists that enable readers to apply the concepts immediately Offers practical tools for building accountability and transparency into every position, thereby eliminating the loose ends that so often cause business execution to stumble Presents the groundbreaking insights of John Bernard, an expert on management theory and practice and the modern workforce, whose company, Mass Ingenuity, consults around the world and develops web-based tools to support real-time management Set your organization free from the old THEN management thinking that no longer gets the results you need. Adopt the new NOW management thinking and the state-of-the-art tools that will get your organization doing business at the speed of need.

Author Biography

JOHN M. BERNARD is the founder and chairman of Mass Ingenuity, a company that consults and teaches around the world and develops Web-based tools to support real-time management. His consulting work involves high-tech, service, distribution, utilities, banking, insurance, manufacturing, health care, education, and government. John is an expert on the subjects of best-practice management, social media inside the organization, and the modern workforce. His expertise has been featured in the global business media and he is a top-rated speaker for The Conference Board.

Table of Contents

Acknowledgments	p. xv
Introduction	p. xvii
Thriving in the Now: Prepare for Yes	p. 1
Our Love of Speed	p. 3
The Power of Yes	p. 4
I Want My Yes Now!	p. 7
Social Media, Cloud Computing, and the Millennial Mind-Set	p. 9
Mass-Customize Me, Please!	p. 12
Enabling Your Organization's YESability	p. 14
The NOW Speedometer	p. 17
Making the Shift to Now: Put an End to Then	p. 21
Shifting from Then to Now	p. 22
That Was Then, This Is Now	p. 25
The Seven Deadly Sins of Management	p. 28
From Declining to Improving Results	p. 29
The Right Tools in the Right Place at the Right Time	p. 32
From Disengaged to Engaged	p. 33
Seizing the NOW Opportunity: Drive Growth with Yes	p. 41
When You Operate in the Now	p. 43
To Try or to Do, That Is the Question	p. 48
The 9 Rules of Then, the 11 Rules of Now	p. 50
Simon Says and Mother, May I?	p. 52
Shifting Gears to the Now	p. 54
Leveraging the NOW Game Changers: Gain the Speed You Need	p. 61
Satisfying the Hunger for Instant Information	p. 62
A Cloud That Refreshes	p. 66
The Power of Millennial Thinking	p. 70
If You Can't Beat 'Em, Join 'Em	p. 74
Working in the NOW Business: Create the Context for Speed	p. 79
Thinking in the Now	p. 80
Management Is a System	p. 86
Mapping the Fundamentals	p. 92
Laying the Foundation	p. 92
Connecting Every Employee	p. 96
Working on the NOW Business: Achieve Critical Breakthroughs	p. 99
The Source of Breakthroughs	p. 100
Creating the Skill to Plan at All Levels	p. 103
Performance Breakthroughs in Action	p. 106
Breakthroughs in Capability	p. 109
Sequencing, Coordinating, and Seeing	p. 113
Creating NOW Transparency: Close the Execution Gap	p. 119
Getting the Transparency Train on Track	p. 121
Initiating Transparency with Business Reviews	p. 127
Preparing for Target Reviews	p. 130
Real-Time Transparency and Corrective Action	p. 132
Solving Problems Now: Equip Everyone with the Core Skill	p. 137
Creating the Charter	p. 139
Agree on the Problem	p. 141
Map the Process	p. 143
Find the Root Cause	p. 145
Develop Solutions	p. 153
Implement the Fix	p. 154
Hold the Gain	p. 154
Reflect and Learn	p. 155
Enabling the NOW Workforce: Banish Fear, Build Trust	p. 159
People Want to Do the Right Thing	p. 160
Fear Blocks Initiative	p. 162
Building a Foundation for Trust	p. 165
Helping People Cross the Divide	p. 167
Shifting from Permit to Expect	p. 171
Becoming a NOW Leader: Stop Bossing, Start Teaching	p. 175
From No to Yes	p. 177
From Disconnection to Full Engagement	p. 179
From Know-It-All to Fellow Learner	p. 180
From Frozen Layer to Fear Defroster	p. 182
From Commander to Inspirational Guide	p. 184
Creating New, Observable Behaviors	p. 186
Tell Me a Story	p. 191
Embracing Change Now: Accelerate the Shift	p. 193
Working for the Social Good	p. 196
Sharing a Vision of the Future	p. 198
Engaging the Most Respected Change Leaders	p. 201
Encouraging Personal Change	p. 204
Reinforcing the Right Actions	p. 207
The End of the Beginning	p. 209
Conclusion Do It Now!	p. 211
Guidelines for an Effective Plan	p. 213
Appendix	p. 215
The NOW Speedometer: Doing Business at the Speed of Now	p. 215
About the Author	p. 217
Index	p. 219
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