Closing the Communication Gap : The Power and Importance of Communication in the Workplace

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  • Format: Paperback
  • Copyright: 2015-08-28
  • Publisher: Kogan Page Ltd
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For people who study to develop a skill the aim is to reach the stage of unconscious, or intuitive, competence. Although most people communicate without conscious thought this is because they are operating habitually rather than skillfully and the repetition of an untrained habit is not normally as effective as a well-trained and tested skill. The purpose of this book is to help the readers learn how to improve their workplace communications while entertaining and engaging them. To bridge the communication gap, understand others and influence them positively, this book teaches readers how to: - Earn the right and gain permission to influence others - Develop the attitudes and skills needed to accomplish both - Review interactions and associated outcomes as part of an on-going commitment to learning from experience and developing personal capabilities

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