Coaching and Mentoring Skills (NetEffect Series)

by DuBrin, Andrew J.

• ISBN13: 9780130922229
• ISBN10: 0130922226
• Edition: 1st
• Format: Paperback
• Copyright: 2019-07-19
• Publisher: Pearson

Summary

This practical, hands-on book covers twelve key areas of skill development that enable today's learners to become effective coaches and mentors of tomorrow. It contains useful and serious advice - based on research, theory, and practice - encouraging innovation, improvement, and the type of individual contributions that create an environment of corporate success and continuous learning. Chapter topics include building trust, showing empathy, active listening, using influence tactics, helping others set goals, monitoring performance, giving feedback, encouraging positive actions, discouraging negative actions, training team members, helping others solve problems, helping difficult people, and developing protégés. For team players - especially those in corporate settings - who want to become leaders, supervisors, and mentors.

Author Biography

An accomplished author, Andrew J. DuBrin, Ph.D., brings to his work years of research experience in business psychology. His research has been reported in Entrepreneur, Psychology Today, The Wall Street Journal, Fortune, Small Biz, and more than 100 other national magazines and local newspapers. An active speaker, Dr. DuBrin has appeared as a guest on over 350 radio and television shows. He has published numerous articles, textbooks, and well-publicized professional books. Dr. DuBrin received his Ph.D. from Michigan State University and is currently teaching leadership and organizational behavior at the Rochester Institute of Technology.

Table of Contents

Overview	ix
About the Author	xiii
Acknowledgments	xiv
Building Trust	1	(10)
Understanding Trust	2	(1)
Building Trust	3	(4)
Be Honest	3	(1)
Demonstrate Integrity	3	(2)
Develop Credibility	5	(1)
Trust the Team	5	(2)
Summary	7	(1)
Key Terms and Concepts	7	(1)
Expand Your View	8	(3)
Showing Empathy	11	(10)
Understanding Empathy	12	(1)
Developing Empathy	13	(1)
Showing Empathy Effectively	13	(4)
Use the Same Figures of Speech	13	(2)
Express Your Understanding	15	(2)
Summary	17	(1)
Key Terms and Concepts	17	(1)
Expand Your View	17	(4)
Active Listening	21	(12)
Understanding Active Listening	22	(1)
Listening Actively	22	(7)
Avoid Distraction	24	(1)
Establish Good Eye Contact	24	(1)
Let the Person Speak	24	(1)
Listen for Both Fact and Feelings	24	(1)
Use Body Language Effectively	25	(1)
Listen for Understanding	25	(1)
Acknowledge What Is Being Said	26	(1)
Ask Good Questions	26	(1)
Be Open to Learning from the People You Coach or Mentor	26	(1)
Smile Appropriately	27	(2)
Summary	29	(1)
Key Terms and Concepts	29	(1)
Expand Your View	29	(4)
Using Influence Tactics	33	(16)
Understanding Influence	34	(1)
Using Ethical Influence Tactics	34	(12)
Be a Role Model	35	(2)
Use Persuasion	37	(1)
Be Assertive	38	(1)
Show Humor	38	(3)
Develop Charisma	41	(5)
Summary	46	(1)
Key Terms and Concepts	46	(1)
Expand Your View	46	(3)
Helping Others Set Goals	49	(12)
Understanding Coal Setting	50	(1)
Helping Others Set Goals	51	(5)
Review or Develop a Mission Statement	51	(2)
Establish Specific and Realistic Goals	53	(1)
Set Deadlines	53	(1)
Develop an Action Plan	53	(1)
Review Goals from Time to Time	54	(1)
Provide Support to the Goal Setter	54	(1)
Set Goals for the Group or Team as Well as Individuals	54	(2)
Summary	56	(1)
Key Terms and Concepts	57	(1)
Expand Your View	58	(3)
Monitoring Performance	61	(12)
Understanding Performance	62	(3)
Setting Standards to Achieve Performance	65	(1)
Measuring Actual Performance	66	(1)
Comparing Actual Performance to Standards	67	(1)
Taking Corrective Action	68	(2)
Do Nothing	68	(1)
Solve the Problem	68	(1)
Revise the Standard	68	(2)
Summary	70	(1)
Key Terms and Concepts	70	(1)
Expand Your View	70	(3)
Giving Feedback	73	(14)
Understanding Feedback	74	(1)
Giving Effective Feedback	75	(4)
Watch What You Say	75	(2)
Give Frequent Feedback	77	(1)
Interpret Your Observations	77	(1)
Give Specific Feedback	77	(1)
Express Your Feelings	78	(1)
Solicit Feedback on Your Feedback	78	(1)
Mirror to Establish Rapport	78	(1)
Formally Appraising Performance	79	(2)
Overcoming Resistance to Feedback	81	(3)
Appeal to Human Needs and Time Your Feedback	81	(1)
Repeat by Using More Than One Channel	82	(1)
Have an Empowered Attitude	82	(1)
Discuss Differences in Paradigms	82	(1)
Minimize Defensive Communication	83	(1)
Engage in Small Talk	83	(1)
Summary	84	(1)
Key Terms and Concepts	85	(1)
Expand Your View	85	(2)
Encouraging Positive Actions	87	(14)
Understanding Encouragement	88	(1)
Rewarding Positive Actions	89	(4)
Recognize to Reward	89	(2)
Compliment to Motivate	91	(2)
Encouraging Continuous Improvement	93	(4)
State Clearly What Behavior Will Lead to a Reward	93	(1)
Choose an Appropriate Reward	93	(1)
Supply Ample Feedback	94	(1)
Schedule Rewards Intermittently	94	(1)
Make Sure the Reward Follows the Observed Behavior Closely in Time	94	(1)
Make the Reward Fit the Behavior	94	(1)
Make the Rewards Visible	94	(1)
Change the Reward Periodically	95	(2)
Summary	97	(1)
Key Terms and Concepts	97	(1)
Expand Your View	97	(4)
Discouraging Negative Actions	101	(10)
Understanding Discouragement of Negative Actions	101	(1)
Using Punishment	102	(4)
State Clearly What Will Lead to a Punishment	104	(1)
Choose an Appropriate Punishment	104	(1)
Supply Ample Feedback	104	(1)
Make Sure the Punishments Follow the Observed Behavior Closely in Time	105	(1)
Make the Punishment Fit the Behavior	105	(1)
Make the Punishments Visible	106	(1)
Using Effective Discipline	106	(3)
Summary	109	(1)
Key Terms and Concepts	109	(1)
Questions	109	(2)
Training Team Members	111	(12)
Understanding Training	112	(1)
Training Effectively	113	(6)
Encourage Concentration	113	(1)
Use Motivated Interest	113	(1)
Intend to Remember	113	(2)
Encourage Learners to Practice and Rehearse the New Material	115	(1)
Use Distributed Practice	115	(1)
Ensure the Meaningfulness of Material	115	(1)
Give Feedback on Progress	115	(1)
Deal with Trainee Defensiveness	116	(1)
Rely on the Magic Number Seven	116	(1)
Encourage Learners to Reflect on What They Have Learned	116	(1)
Encourage Informal Learning	116	(1)
Recognize Differences in Learning Styles	117	(2)
Summary	119	(1)
Key Terms and Concepts	119	(1)
Expand Your View	119	(4)
Helping Others Solve Problems	123	(22)
Understanding Problem Solving	124	(1)
Helping Others Solve Problems	124	(16)
Consider the Personal Characteristics of the Problem Solver	125	(3)
Use a Systematic Approach to Problem Solving	128	(2)
Establish the Conditions Necessary for Creativity	130	(3)
Use Creative Problem-Solving Techniques	133	(6)
Ask Good Questions	139	(1)
Summary	140	(1)
Key Terms and Concepts	141	(1)
Expand Your View	142	(3)
Helping Difficult People	145	(14)
Understanding Difficult People	146	(1)
Types of Difficult People	146	(1)
Effectively Coaching and Mentoring Difficult People	147	(8)
Take Problems Professionally, Not Personally	149	(1)
Confront the Difficult Person	150	(2)
Give Ample Feedback	152	(1)
Listen and Respond	152	(1)
Criticize Constructively	152	(1)
Use Tact and Diplomacy	152	(1)
Work Out a Deal	153	(1)
Reinforce Civil Behavior and Good Moods	153	(2)
Summary	155	(1)
Key Terms and Concepts	155	(1)
Expand Your View	155	(4)
Developing Proteges	159	(12)
Further Understanding Mentoring	160	(1)
Mentoring Effectively	160	(8)
Select a Protege	160	(2)
Develop Your Protege	162	(3)
Position Your Protege for Promotion	165	(3)
Summary	168	(1)
Key Terms and Concepts	168	(1)
Expand Your View	169	(2)
Index	171