Communicate! (with CD-ROM and InfoTrac)

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  • Edition: 11th
  • Format: Paperback
  • Copyright: 2004-03-25
  • Publisher: Wadsworth Publishing
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Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.


This market-leading text is continually praised by reviewers for its clear, practical, and successful method of training students to master the skills of human communication. This introductory human communication text covers interpersonal communication, small group communication, and public speaking. With a consistent model of theoretical explanation followed by numerous practical examples, activities, sample visual scenarios and speeches, self-assessment, and review, students cannot help but to become ethical, competent communicators in our mediated world.

Table of Contents

Prefacep. xviii
Foundations of Communicationp. 2
Communication Perspectivep. 4
The Communication Processp. 6
Communication in Our Livesp. 11
Communication Principlesp. 15
Increasing Our Communication Competencep. 21
Summaryp. 25
Communicate! Onlinep. 26
Key Termsp. 26
Perception of Self and Othersp. 28
The Perception Processp. 30
Perceptions of Self: Self-Concept and Self-Esteemp. 32
Perception of Othersp. 38
What Would You Do? A Question of Ethicsp. 47
Summaryp. 48
Communicate! Onlinep. 49
Key Termsp. 49
Verbal Communicationp. 50
The Nature of Languagep. 52
Speaking More Clearlyp. 56
Speaking Appropriatelyp. 64
Summaryp. 69
What Would You Do? A Question of Ethicsp. 70
Communicate! Onlinep. 71
Key Termsp. 71
Nonverbal Communicationp. 72
The Nature of Nonverbal Communication Behaviorp. 75
Body Motionsp. 75
Paralanguagep. 79
Self-Presentationp. 82
Communication through Management of Your Environmentp. 85
What Would You Do? A Question of Ethicsp. 90
Summaryp. 91
Communicate! Onlinep. 92
Key Termsp. 92
Self-Review for Part Ip. 93
Interpersonal Communicationp. 94
Conversationsp. 96
Characteristics of Conversationp. 98
Types and Structures of Conversationp. 99
Rules of Conversationp. 101
Effective Conversations Follow the Cooperative Principlep. 103
Skills of Effective Face-to-Face Conversationalistsp. 106
Skills of Effective Electronically Mediated Conversationalistsp. 112
Cultural Variations in Effective Conversationp. 116
Conversation and Analysisp. 117
What Would You Do? A Question of Ethicsp. 121
Summaryp. 121
Communicate! Onlinep. 122
Key Termsp. 122
Listeningp. 124
Attendingp. 126
Understandingp. 127
Remembering: Retaining Informationp. 134
Critical Analysisp. 137
Responding Empathically to Give Comfortp. 139
What Would You Do? A Question of Ethicsp. 148
Conversation and Analysisp. 148
Summaryp. 151
Communicate! Onlinep. 152
Key Termsp. 153
Self-Disclosure and Feedbackp. 154
Self-Disclosurep. 156
Disclosing Feelingsp. 161
Owning Feelings and Opinionsp. 167
Giving Personal Feedbackp. 169
Assertivenessp. 172
What Would You Do? A Question of Ethicsp. 178
Conversation and Analysisp. 178
Summaryp. 182
Communicate! Onlinep. 182
Key Termsp. 183
Communicating in Relationshipsp. 184
Types of Relationshipsp. 186
Communication in the Stages of Relationshipsp. 188
Role of Electronic Communication in Building Relationshipsp. 195
Theoretical Perspectives on Relationshipsp. 199
Conflictp. 201
Communication Skills for Resolving Conflicts through Collaborationp. 206
What Would You Do? A Question of Ethicsp. 212
Conversation and Analysisp. 213
Summaryp. 215
Communicate! Onlinep. 216
Key Termsp. 217
Interviewingp. 218
Responsibilities of the Job Applicantp. 220
Interpersonal Skills in Interviewing Othersp. 228
What Would You Do? A Question of Ethicsp. 231
Summaryp. 231
Communicate! Onlinep. 232
Key Termsp. 232
Self-Review for Part IIp. 233
Group Communicationp. 234
Participating in Group Communicationp. 236
Characteristics of Effective Work Groupsp. 238
Stages of Group Developmentp. 246
Problem Solving in Groupsp. 249
Constraints on Effective Decision Makingp. 258
What Would You Do? A Question of Ethicsp. 259
Summaryp. 260
Communicate! Onlinep. 260
Key Termsp. 261
Member Roles and Leadership in Groupsp. 262
Member Rolesp. 264
Member Responsibilities in Group Meetingsp. 268
Leadershipp. 271
Leading Group Meetingsp. 275
Evaluating Group Effectivenessp. 279
What Would You Do? A Question of Ethicsp. 283
Summaryp. 283
Communication! Onlinep. 284
Key Termsp. 284
Self-Review for Part IIIp. 285
Public Speakingp. 286
Determining Your Goalp. 288
Selecting a Topic from a Subject Areap. 290
Analyzing the Audiencep. 293
Considering the Settingp. 296
Writing the Speech Goalp. 298
Summaryp. 302
What Would You Do? A Question of Ethicsp. 303
Communicate! Onlinep. 304
Key Termsp. 304
Doing Researchp. 306
Where to Look: Traditional and Electronic Sources of Informationp. 308
What Information to Look Forp. 319
Recording Information and Citing Written and Electronic Sourcesp. 326
What Would You Do? A Question of Ethicsp. 329
Summaryp. 330
Communicate! Onlinep. 330
Key Termsp. 331
Organizingp. 334
Outlining the Body of the Speechp. 336
Selecting and Outlining Supporting Materialp. 343
Outlining Section Transitionsp. 345
Preparing the Introductionp. 347
Outlining the Conclusionp. 350
Listing Sourcesp. 352
Completing the Outlinep. 354
Summaryp. 355
What Would You Do? A Question of Ethicsp. 358
Communicate! Onlinep. 359
Key Termsp. 359
Adapting Verbally and Visuallyp. 360
Developing Common Groundp. 362
Creating and Maintaining Audience Interestp. 364
Adapting to the Audience's Level of Understandingp. 368
Building a Positive Attitude toward You as the Speakerp. 370
Adapting to the Audience's Attitude toward Your Speech Goalp. 372
Adapting to Audiences Visuallyp. 375
A Plan of Adaptationp. 386
What Would You Do? A Question of Ethicsp. 389
Summaryp. 390
Communicate! Onlinep. 390
Key Termsp. 391
Practicing the Presentation of Your Speechp. 392
Components to Practice in Your Speechp. 394
Achieving a Conversational Qualityp. 400
Rehearsalp. 404
Coping with Nervousnessp. 410
Criteria for Evaluating Speechesp. 416
Sample Speech: Habitat for Humanity, by Miranda Brantonp. 418
What Would You Do? A Question of Ethicsp. 423
Summaryp. 423
Communicate! Onlinep. 424
Key Termsp. 425
Informative Speakingp. 426
Principles of Informingp. 428
Methods of Informingp. 437
Criteria for Evaluating Informative Speechesp. 443
Sample Speech: Who Was Shakespeare? by Hillary Carter-Liggettp. 445
Summaryp. 451
What Would You Do? A Question of Ethicsp. 451
Communicate! Onlinep. 452
Key Termsp. 452
Persuasive Speakingp. 454
Principles of Persuasive Speakingp. 456
Criteria for Evaluating Persuasive Speechesp. 477
Sample Speech: Dangerous Trucks, by Charone S. Frankelp. 479
What Would You Do? A Question of Ethicsp. 484
Summaryp. 484
Communicate! Onlinep. 485
Key Termsp. 485
Self-Review for Part IVp. 487
Referencesp. 488
Indexp. 496
Photo Creditsp. 504
Table of Contents provided by Syndetics. All Rights Reserved.

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