9781439036433

Communicating for Results A Guide for Business and the Professions

by
  • ISBN13:

    9781439036433

  • ISBN10:

    1439036438

  • Edition: 9th
  • Format: Paperback
  • Copyright: 2010-02-16
  • Publisher: Wadsworth Publishing
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Supplemental Materials

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Summary

This best-selling introduction to the basic concepts of business communication is designed to improve the communication skills of entry-level managers and employees, and to serve as a reference for experienced professionals who wish to refresh or update their communication skills. Two chapters are devoted to interviewing, and two chapters examine small groups and leadership processes. Four final chapters offer guidance in informative and persuasive presentations, including full-chapter coverage of language and delivery and full-chapter coverage of the use of visual aids. A highly-visual 4-color design, pedagogy that is as practical as it is efficient.

Table of Contents

The Communication Process: An Introduction
Organizational Communication
Improving Interpersonal Relationships
Effective Listening
Nonverbal Communication
Overcoming Obstacles to Communication in Organizations
Basic Information for Interviews
The Employment Interview
Small-Group Communication and Problem Solving
Participation and Leadership in Teams
Informative Presentations
Researching, Supporting, and Delivering Your Ideas
Professional Visual Aids
Persuasive Presentations: Individual or Team
Table of Contents provided by Publisher. All Rights Reserved.

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