9780534562236

Communicating for Results A Guide for Business and the Professions (with InfoTrac)

by ;
  • ISBN13:

    9780534562236

  • ISBN10:

    053456223X

  • Format: Paperback
  • Copyright: 2000-08-15
  • Publisher: Wadsworth Publishing
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Supplemental Materials

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Summary

Drawing on case studies and research from both management and communications fields, this book provides readers with an understanding of the basic concepts and techniques needed to communicate successfully in today's business world. Separate chapters on the communication process and organizational theory form the foundation for later discussions of interpersonal relationships, effective listening, nonverbal communication, and obstacles to organizational communication. Two chapters are devoted to interviewing, with special attention given to informational and employment interview strategies. Subsequent chapters examine small groups and leadership within them. The three final chapters offer guidance in informative and persuasive presentations, including attention to verbal delivery and visual aids.

Table of Contents

The Communication Process: An Introduction
1(32)
Organizational Communication
33(40)
Improving Interpersonal Relationships
73(39)
Effective Listening
112(26)
Nonverbal Communication in the Organization
138(39)
Obstacles to Organizational Communication
177(33)
Basic Information for All Types of Interviews
210(28)
The Employment Interview
238(40)
Small-Group Communication and Problem Solving
278(29)
Participation and Leadership in Small Groups
307(25)
Informative Presentations
332(34)
Researching, Supporting, and Delivering Your Ideas
366(29)
Professional Visual Aids
395(40)
Persuasive Presentations: Individual or Team
435

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