Communication Mosaics An Introduction to the Field of Communication (with CD-ROM and InfoTrac)

by Wood, Julia T.

• ISBN13: 9780534606428
• ISBN10: 0534606423
• Edition: CD
• Format: Paperback
• Copyright: 2003-04-03
• Publisher: Wadsworth Publishing

Summary

Julia Wood, a leading scholar in the field of communication, brings us a new edition of the extremely popular COMMUNICATION MOSAICS: AN INTRODUCTION TO THE FIELD OF COMMUNICATION. The new edition continues with the holistic approach to the field of communication by first explaining the basic processes central to all communication contexts (e.g. listening, perceiving, using verbal and nonverbal communication, establishing climate), and then applying these processes to various contexts (interpersonal, small group, public, organizational, intercultural, and mass communication) Through reviewer and student-praised "Student Voices" features, seamless and thoughtful integration of diversity, skill-building pedagogy and real life examples, students are exposed to the vast world of communication and the tools needed to become effective communicators. This book will provide readers with a clear understanding of the fundamental skills and processes that are a part of the broad array of communica

Table of Contents

Preface	xvii
Introduction to Communication Mosaics	2	(2)
Introduction to the Author	4	(2)
Introduction to Communication Mosaics	6	(2)
Coverage	7	(1)
Students	7	(1)
Theory and Practice	8	(1)
Features	8	(3)
Technology Emphasis	8	(1)
Integrated Attention to Cultural Diversity	9	(1)
Student Commentaries	10	(1)
For Your Information	10	(1)
Sharpen Your Skill	10	(1)
Case Studies	11	(1)
Aids to Learning	11	(1)
Learning About Multiculturalism	11	(1)
U.S. Demographics in the Twenty-First Century	12	(2)
For Further Reflection and Discussion	12	(2)
PART I
The Field of Communication	14	(36)
Importance of Communication	16	(1)
Sharpen Your Skill: Your Communication Activities	17	(1)
Personal Life	17	(1)
Personal Relationships	18	(1)
f.y.i Ghadya Ka Bacha	18	(1)
f.y.i Communication and Marriage	19	(2)
Professional Life	19	(1)
Civic Life	20	(1)
History of the Communication Field	21	(1)
Classical Roots: Rhetoric and Democratic Life	21	(1)
f.y.i Wisdom from Ancient Teachers	22	(4)
Liberal Education	22	(2)
Broadening the Field	24	(1)
Communication, Power, and Empowerment	25	(1)
Conducting Research in Communication	26	(2)
Quantitative Research	26	(1)
Qualitative Research	27	(1)
Critical Research	28	(1)
Defining Communication	28	(5)
Features of Communication	28	(2)
Models of Communication	30	(3)
Breadth of the Communication Field	33	(1)
Intrapersonal Communication	33	(1)
Sharpen Your Skill: Analyzing Your Self-Talk	34	(6)
Interpersonal Communication	34	(1)
Performance Studies	35	(1)
Group and Team Communication	35	(1)
Public Communication	36	(1)
Organizational Communication	37	(1)
Mass Communication	38	(1)
Technologies of Communication	38	(1)
Intercultural Communication	39	(1)
Sharpen Your Skill: Your Mediated World	40	(1)
f.y.i Learning About Intercultural Communication	41	(1)
Ethics and Communication	41	(1)
Blurring the Lines	41	(1)
Unifying Themes and Processes in the Communication Field	42	(2)
Unifying Themes	42	(1)
Basic Processes of Communication	43	(1)
Careers in Communication	44	(2)
Research	44	(1)
Education	44	(1)
Mass Communication	45	(1)
Training and Consulting	46	(1)
Human Relations and Management	46	(1)
f.y.i Careers in Communication	46	(1)
Sharpen Your Skill: Speech of Self-Introduction	47	(1)
Summary	47	(1)
Communication Mosaics Online	47	(3)
Key Terms	48	(1)
For Further Reflection and Discussion	48	(1)
Experience Communication Case Study: Speech of Self Introduction	48	(2)
Perceiving and Understanding	50	(22)
The Perception Process	51	(4)
Selection	52	(1)
Organization	53	(2)
f.y.i The Census Bureau's Dilemma	55	(1)
Sharpen Your Skill: Sizing Up Others	56	(1)
Interpretation	56	(1)
f.y.i It's Never Our Fault!	57	(1)
Influences on Perception	58	(3)
Physiological Factors	58	(1)
Expectations	59	(1)
Cognitive Abilities	60	(1)
Sharpen Your Skill: Visualizing Positive Communication	61	(3)
Social Roles	63	(1)
Cultural Factors	64	(1)
Sharpen Your Skill: Noticing Individualism	64	(1)
Guidelines for Improving Skill in Perceiving	65	(1)
Avoid Mind Reading	65	(1)
Check Perceptions with Others	65	(1)
Distinguish Facts from Inferences	66	(1)
Sharpen Your Skill: Perception Checking	66	(1)
Sharpen Your Skill: Distinguishing Facts from Inferences	67	(1)
Monitor the Self-Serving Bias	67	(1)
Sharpen Your Skill: Using Tentative Language	67	(5)
f.y.i Attribution Patterns and Relationship Satsifaction	68	(1)
f.y.i The Truth, the Whole Truth, and Nothing But the Truth	68	(1)
Summary	69	(1)
Communication Mosaics Online	69	(1)
Key Terms	70	(1)
For Further Reflection and Discussion	70	(1)
Experience Communication Case Study: College Success	70	(2)
Creating Communication Climates	72	(24)
Levels of Confirmation and Disconfirmation	73	(3)
Recognition	74	(1)
Acknowledgment	74	(1)
Endorsement	75	(1)
f.y.i Guidelines for Communicating with People with Disabilities	76	(1)
Sharpen Your Skill: Confirmation and Disconfirmation in Online Communication	76	(1)
Defensive and Supportive Climates	77	(1)
Evaluation Versus Description	78	(1)
Certainty Versus Provisionalism	78	(1)
Sharpen Your Skill: Using Descriptive Language	78	(4)
Strategy Versus Spontaneity	79	(1)
Control Versus Problem Orientation	80	(1)
Neutrality Versus Empathy	81	(1)
Superiority Versus Equality	81	(1)
Sharpen Your Skill: Assessing Communication Climates	82	(1)
Conflict and Communication	82	(1)
f.y.i Crisis and Opportunity	83	(4)
Conflict May Be Overt or Covert	83	(1)
Conflict May Be Managed Well or Poorly	83	(4)
Sharpen Your Skill: Your View of Conflict	87	(1)
Guidelines for Creating and Sustaining Healthy Communication Climates	88	(4)
Accept and Confirm Others	88	(1)
Affirm and Assert Yourself	88	(2)
Respect Diversity Among People	90	(1)
Time Conflict Effectively	90	(1)
Show Grace When Appropriate	91	(1)
Summary	92	(1)
Communication Mosaics Online	93	(3)
Key Terms	93	(1)
For Further Reflection and Discussion	93	(1)
Experience Communication Case Study: Cloudy Climate	94	(2)
Engaging in Verbal Communication	96	(28)
f.y.i Language Creates Reality	98	(1)
Language and Meaning	98	(2)
Features of Language	98	(2)
f.y.i Our Multicultural Language	100	(1)
Sharpen Your Skill: Communicating Clearly	101	(2)
f.y.i The Languages of Race and Ethnicity	103	(3)
Principles of Communication	104	(2)
Sharpen Your Skill: Communication Rules	106	(2)
Symbolic Abilities	108	(1)
Sharpen Your Skill: Punctuating Interaction	108	(2)
Language Defines Phenomena	109	(1)
f.y.i The Whorf--Sapir View of Language	110	(1)
Language Evaluates Phenomena	110	(1)
f.y.i Reappropriating Language	111	(4)
Language Organizes Experiences	112	(1)
Language Allows Hypothetical Thought	113	(1)
Language Allows Self-Reflection	114	(1)
Sharpen Your Skill: I--Me Dialogues	115	(2)
Language Defines Relationships and Interaction	116	(1)
f.y.i Japanese and American Styles of Negotiation	117	(1)
Guidelines for Effective Verbal Communication	117	(1)
Engage in Person-Centered Communication	117	(1)
Be Conscious of Levels of Abstraction	117	(1)
Qualify Language	118	(1)
f.y.i General Semantics	118	(2)
Own Your Feelings and Thoughts	119	(1)
Sharpen Your Skill: Using / Language	120	(1)
Summary	121	(1)
Communication Mosaics Online	121	(3)
Key Terms	121	(1)
For Further Reflection and Discussion	122	(1)
Experience Communication Case Study: The Roommates	122	(2)
Engaging in Nonverbal Communication	124	(26)
Principles of Nonverbal Communication	126	(5)
Nonverbal Communication Is Ambiguous	126	(1)
Nonverbal Behaviors Interact with Verbal Communication	127	(1)
Nonverbal Communication Can Regulate Interaction	127	(1)
Nonverbal Communication Can Establish Relationship-Level Meanings	128	(2)
Nonverbal Communication Reflects Cultural Values	130	(1)
Types of Nonverbal Behaviors	131	(1)
Kinesics	131	(1)
f.y.i Freedom of (Nonverbal) Speech	132	(1)
Haptics	133	(1)
Sharpen Your Skill: Communicating Closeness	133	(3)
Physical Appearance	134	(1)
Artifacts	135	(1)
f.y.i Cultural Rules of Gift Giving	136	(1)
Proxemics and Personal Space	137	(1)
f.y.i Environmental Racism	137	(2)
Environmental Factors	138	(1)
Chronemics	138	(1)
f.y.i Feng Shui	139	(1)
Sharpen Your Skill: Increasing Awareness of Environmental Influences	139	(3)
Paralanguage	140	(1)
Silence	141	(1)
Sharpen Your Skill: Observing Nonverbal Communication	142	(1)
Guidelines for Effective Nonverbal Communication	143	(2)
Monitor Your Nonverbal Communication	143	(1)
Be Tentative When Interpreting Others' Nonverbal Communication	143	(2)
Summary	145	(1)
Communication Mosaics Online	146	(4)
Key Terms	146	(1)
For Further Reflection and Discussion	146	(1)
Experience Communication Case Study: Teamwork	147	(3)
Listening and Responding to Others	150	(26)
f.y.i Who Listens?	152	(1)
The Listening Process	153	(1)
Being Mindful	153	(1)
Sharpen Your Skill: Developing Mindfulness	154	(3)
Physically Receiving Communication	155	(1)
Selecting and Organizing Communication	155	(1)
Interpreting Communication	156	(1)
Responding	157	(1)
Remembering	157	(1)
f.y.i The Power of Responsive Listening	157	(1)
Obstacles to Effective Listening	158	(6)
Situational Obstacles	158	(1)
Internal Obstacles to Listening	159	(2)
Forms of Ineffective Listening	161	(3)
Sharpen Your Skill: Identify Your Ineffective Listening Habits	164	(1)
Guidelines for Effective Listening	164	(2)
Informational and Critical Listening	164	(2)
f.y.i Missing the Boat in Communication	166	(1)
Relationship Listening	167	(1)
Sharpen Your Skill: Improving Recall	167	(2)
Sharpen Your Skill: Practicing Paraphrasing	169	(2)
Other Purposes of Listening	171	(1)
Listening for Pleasure	171	(1)
Listening to Discriminate	171	(1)
Summary	172	(1)
Communication Mosaics Online	172	(4)
Key Terms	172	(1)
For Further Reflection and Discussion	173	(1)
Experience Communication Case Study: Family Hour	173	(3)
Adapting Communication to People and Contexts	176	(26)
Adaptation as a Basic Communication Process	178	(1)
Communication Is Systemic	178	(1)
All Parts of Communication Systems Are Interrelated	178	(1)
f.y.i Sponges, Newts, and Communication	179	(2)
Communication Systems Are Organized Wholes	179	(1)
Communication Systems Are More Than the Sum of Their Parts	180	(1)
Communication Systems Strive for but Cannot Sustain Equilibrium	180	(1)
Communicating in a Culturally Diverse World	181	(1)
We Learn Culture in the Process of Communicating	182	(1)
f.y.i Code Talkers	182	(1)
Multiple Cultures and Social Communities May Coexist in a Single Geographic Location	183	(1)
f.y.i Learning Togetherness	183	(2)
f.y.i Communicating Culture	185	(2)
Cultures and Social Communities Develop Distinct Forms of Communication	185	(2)
f.y.i Proverbs Express Cultural Values	187	(3)
Communication Expresses and Sustains Cultures	189	(1)
Communication Is a Source of Cultural Change	190	(1)
f.y.i Hip-Hop Communication	190	(1)
Guidelines for Adapting Communication	191	(2)
Engage in Person-Centered Communication	192	(1)
Respect What Others Present as Their Feelings and Ideas	192	(1)
Resist Ethnocentric Bias	193	(1)
f.y.i Respecting Others' Experiences	193	(4)
Recognize That Adapting to Diversity Is a Process	195	(2)
Summary	197	(1)
Communication Mosaics Online	198	(4)
Key Terms	198	(1)
For Further Reflection and Discussion	199	(1)
Experience Communication Case Study: The Job Interview	199	(3)
PART II
Communication and Personal Identity	202	(26)
Communication and Personal Identity	203	(1)
The Self Arises in Communication with Others	203	(1)
f.y.i A Positive Prophesy	204	(2)
Sharpen Your Skill: Identifying Social Values in Media	206	(2)
Communication with Family Members	207	(1)
Sharpen Your Skill: Reflecting on Your Identity Scripts	208	(5)
Communication with Peers	210	(3)
Sharpen Your Skill: Reviewing Your Social Comparisons	213	(4)
Communication with Society	215	(2)
f.y.i A Cross-Cultural Look at Sexual Identity	217	(1)
Challenges in Communicating with Ourselves	218	(5)
Reflect Critically on Social Perspectives	218	(1)
Seek Personal Growth as a Communicator	219	(4)
f.y.i The Risks of Self-Disclosure	223	(1)
Summary	224	(1)
Communication Mosaics Online	225	(3)
Key Terms	225	(1)
For Further Reflection and Discussion	226	(1)
Experience Communication Case Study: Speech of Self Introduction Using a Collage	226	(2)
Communication in Personal Relationships	228	(26)
Understanding Personal Relationships	229	(3)
Features of Personal Relationships	229	(3)
f.y.i Rules of Friendship	232	(5)
The Evolutionary Course of Personal Relationships	235	(2)
f.y.i Friends of the Heart and Friends of the Road	237	(3)
f.y.i Styles of Loving	240	(1)
Sharpen Your Skill: Private Language	241	(1)
f.y.i Stages in the Escalation of Interracial Relationships	242	(2)
Sharpen Your Skill: Charting Your Relationship's Evolution	244	(1)
Challenges in Personal Relationships	244	(2)
Dealing with Distance	244	(2)
f.y.i Coping with Geographic Separation	246	(4)
Managing Dual-Career Relationships	246	(1)
Avoiding Violence and Abuse Between Intimates	247	(2)
Negotiating Safer Sex	249	(1)
Summary	250	(1)
Communication Mosaics Online	251	(3)
Key Terms	251	(1)
For Further Reflection and Discussion	251	(1)
Experience Communication Case Study: Abuse	252	(2)
Communication in Groups and Teams	254	(24)
Understanding Communication in Groups and Teams	256	(1)
Defining Groups and Teams	257	(1)
Sharpen Your Skill: Groups in Your Life	257	(4)
The Rise of Groups and Teams	258	(3)
Potential Limitations and Strengths of Groups	261	(3)
Potential Limitations of Groups	261	(2)
Potential Strengths of Groups	263	(1)
Features of Small Groups	264	(5)
Cohesion	264	(1)
Group Size	265	(1)
Power Structure	266	(1)
Interaction Patterns	267	(1)
Group Norms	267	(2)
Challenges of Communicating in Groups and Teams	269	(5)
Participating Constructively	269	(2)
Providing Leadership	271	(1)
Managing Conflict Constructively	272	(2)
Summary	274	(1)
Communication Mosaics Online	275	(3)
Key Terms	275	(1)
For Further Reflection and Discussion	275	(1)
Experience Communication Case Study: Group Communication	276	(2)
Communication in Organizations	278	(22)
Key Features of Organizational Communication	280	(1)
Structure	280	(1)
Networks	280	(1)
Links to External Environments	281	(1)
f.y.i Virtually Networking	281	(1)
Organizational Culture	282	(4)
Vocabulary	283	(1)
Stories	284	(2)
Rites and Rituals	286	(1)
Sharpen Your Skill: Noticing Stories and the Work They Do	286	(3)
Structures	288	(1)
f.y.i Organizations and Ethics--or Lack Thereof	289	(2)
Challenges for Communicating in Organizations	291	(2)
Adapting to Diverse Needs, Situations, and People	291	(2)
f.y.i Family Leave: Not for Everyone	293	(1)
Moving In and Out of Teams	293	(1)
Managing Personal Relationships on the Job	294	(1)
f.y.i Tomorrow's Organizations	294	(1)
f.y.i Human Relations in Organizations	295	(1)
Summary	296	(1)
Communication Mosaics Online	296	(4)
Key Terms	296	(1)
For Further Reflection and Discussion	297	(1)
Experience Communication Case Study: Ed Misses the Banquet	297	(3)
Public Communication	300	(28)
f.y.i The First Amendment	302	(1)
Public Speaking as Enlarged Conversation	302	(1)
Purposes of Public Speeches	302	(1)
Sharpen Your Skill: Noticing Conversational Speaking Style	303	(2)
Distinctive Features of Public Communication	305	(1)
f.y.i Moved to Speak	305	(2)
Planning and Presenting Public Speeches	307	(2)
Earning Credibility	307	(1)
Planning Public Speeches	308	(1)
f.y.i A World Fit for Children	309	(1)
Researching and Supporting Public Speeches	309	(1)
Sharpen Your Skill: Developing Effective Thesis Statements	309	(8)
Organizing Speeches	312	(3)
Developing Effective Delivery	315	(2)
Challenges in Public Speaking	317	(4)
Understand and Control Speaking Anxiety	317	(2)
Adapt to Audiences	319	(1)
Become a Critical Listener	320	(1)
f.y.i Fallacies in Reasoning	321	(1)
Summary	322	(1)
Communication Mosaics Online	322	(6)
Key Terms	323	(1)
For Further Reflection and Discussion	323	(1)
Experience Communication Sample Speech: Graduated Licensing	324	(4)
Mass Communication	328	(22)
Understanding Mass Communication	330	(1)
Media History of Human Civilization	330	(1)
f.y.i The Medium is the Message/Massage	331	(4)
Functions and Effects of Mass Communication	333	(2)
f.y.i Constructing the News	335	(4)
Sharpen Your Skill: Testing the Mean World Hypothesis	339	(1)
f.y.i Media-Created Body Images	340	(1)
Sharpen Your Skill: Detecting Dominant Values in Media	340	(1)
f.y.i Puffery: The Best of Its Kind!	341	(1)
f.y.i Media's Lessons for Children	341	(1)
Challenges for Interacting with Mass Communication	342	(3)
Develop Media Literacy	342	(2)
Respond Actively	344	(1)
f.y.i Responding Actively	345	(1)
Summary	346	(1)
Communication Mosaics Online	346	(4)
Key Terms	347	(1)
For Further Reflection and Discussion	347	(1)
Experience Communication News Clip: 100 Years of Entertainment Technology	348	(2)
Technologies of Communication	350	(23)
Understanding Communication Technologies	352	(2)
Written Communication	352	(1)
Telephone Communication	353	(1)
Computer-Mediated Communication	354	(1)
f.y.i Cybercommunication	354	(2)
f.y.i Netiquette (Email Etiquette)	356	(1)
Teleconferencing	357	(1)
f.y.i Cyberhate	357	(2)
Interconnected Communication Technologies	358	(1)
f.y.i The PC-Plus Era	359	(1)
Challenges of Using Converging Communication Technologies	359	(1)
Managing Information Flow and Overload	359	(1)
f.y.i Information Versus Knowledge	360	(3)
Preserving Focused Attention	361	(1)
Cultivating a Rich Inner Life	362	(1)
Ensuring Democratic Access	363	(1)
f.y.i The Digital Divide	363	(2)
Rethinking What Community Means	364	(1)
f.y.i The PEN System and Civic Participation	365	(1)
Regulating Cyberspace	365	(1)
f.y.i Annoy.com	366	(2)
Summary	368	(1)
Communication Mosaics Online	369	(4)
Key Terms	369	(1)
For Further Reflection and Discussion	369	(1)
Experience Communication News Clip: Privacy in the Workplace	370	(3)
Closing	373	(1)
Appendix: Communication in Interviews	374	(16)
Glossary	390	(7)
References	397	(18)
Credits	415	(2)
Index	417