Communication for Nurses How to Prevent Harmful Events and Promote Patient Safety

by Schuster, Pamela McHugh

• ISBN13: 9780803620803
• ISBN10: 0803620802
• Edition: 1st
• Format: Paperback
• Copyright: 2010-02-24
• Publisher: F.A. Davis Company

Summary

This exceptional book for nurses and nursing students guides the development of the comprehensive, professional communication skills to prevent errors that result in patient injuries and death. With a patient-safety focus, thorough coverage of communication and extensive, interactive ancillaries, it demonstrates how communication is tied to desired clinical outcomes.

Table of Contents

Interpersonal Communication: The Foundation for Patient-Safe Communication	p. 1
Communication and Patient Safety: Understanding the Connection	p. 3
The Patient-Safe Transformational Model of Communication	p. 11
Communicator Perceptions, Self-Concept, and Self-Esteem Within the Core of the Transformational Model	p. 29
Creating Common Meaning to Attain Transformational Outcomes	p. 45
Culture and Gender Issues in Patient-Safe Communication	p. 61
Nurse-Patient Communication: Patient-Safe Communication in Professional Relationships	p. 77
Introduction to Nurse-Patient Relationships	p. 79
Patient Safety Risk Factors Affecting Communication Climates	p. 93
The Patient-Safe Communication Strategy of Touch	p. 105
The Patient-Safe Communication Strategy of Humor	p. 119
Nurse-Patient Relationships During Grief, Mourning, and Loss	p. 131
Patient-Safe Communication and Patient Education	p. 143
Health-Care Team Communication: Group Processes and Patient-Safe Communication Among Team Members	p. 157
Patient Safety Communication Risk Factors in Nursing Work Systems	p. 159
Health-Care Team Collaborative Patient-Safe Communication Strategies	p. 177
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