The Complete New Manager

  • ISBN13:


  • ISBN10:


  • Edition: 1st
  • Format: Paperback
  • Copyright: 2010-05-19
  • Publisher: McGraw-Hill Education

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Free Shipping Icon Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • eCampus.com Logo Get Rewarded for Ordering Your Textbooks! Enroll Now
List Price: $27.00 Save up to $6.75
  • Buy Used


Supplemental Materials

What is included with this book?


Tackle every management challengewith skill and confidence!Managers are faced with a variety of challenges every day. There are decisionsto make, conflicts to resolve, and strategies to implement, among many otherresponsibilities. As a new manager you need to build the skills necessary fortackling problems head-on.The Complete New Manageris a valuable toolkit that helps you meet day-to-day challenges quickly and effectively. Filled with tips, techniques, andproven advice from renowned experts,The Complete New Managerteachesyou how to: Become a dynamic leader who instills confidencein both employees and upper management Hire the right people and cultivate an environmentthat makes them want to stay Develop and encourage free-flowing, two-waycommunication with your staff Use proven techniques to deal withdifficult people and problem employees Successfully plan and implement businessstrategies large and small Produce sustained, positive results thatimpress your bossesThe key to successful management is the ability to meet challenges as theyarise. Here, in one volume, is everything you need to bolster your on-the-jobskills and reach the highest levels of success.

Author Biography

John H. Zenger, D.B.A., is the CEO and cofounder of Zenger/Folkman, a firm that employs evidence-based, positive methods to strengthen organizations and those who lead them. In 1994 he was inducted into the Human Resource Development Hall of Fame. He is the author or co-author of seven books on leadership and teams.

Table of Contents

New Manager Essentialsp. 1
Give Feedbackp. 3
Make the Best of Bad Newsp. 7
Delegatep. 11
Pick the Brains of Departing Workersp. 15
Review Performance Regularlyp. 19
Decide and Deliverp. 23
Use "Praise Motivation"p. 27
Plan Your Meetingsp. 31
Think Strategicallyp. 35
Build Alliancesp. 39
Give Great Instructionsp. 43
Get Feedbackp. 47
Speak with Powerp. 51
Win Over Cynicsp. 55
Prepare for Changep. 59
Muzzle Your Mouthp. 63
Pose Penetrating Questionsp. 67
Lift Poor and Mediocre Performersp. 71
Criticize Without Criticismp. 75
Beat the Clockp. 79
Impress Your Bossp. 83
Mix and Minglep. 87
Being an Effective Leaderp. 91
Leaders Can Be Madep. 95
Raise the Leadership "Tent"p. 99
Character Is the Essence of Leadershipp. 103
Develop Personal Capabilityp. 107
Focus on Resultsp. 111
Cultivate Interpersonal Skillsp. 115
Lead Organizational Changep. 119
Find Your Leadership "Sweet Spot"p. 123
Focus on Building Strengthsp. 127
Concentrate on Developing Three to Five Strengthsp. 131
Let the Halo Effect Work for Youp. 135
Fix Fatal Flawsp. 139
Look for Powerful Combinations of Competenciesp. 143
Learn from Mistakesp. 147
Build Positive Relationshipsp. 151
Be Open to New Ideasp. 155
Be Accountablep. 159
Take Initiativep. 163
Learn from Feedbackp. 167
Take a Nonlinear Approachp. 171
Take Steps to Improve Leadership Skillsp. 175
Develop Your Peoplep. 179
Motivating Your Employeesp. 183
Build a Motivated Workforcep. 185
Know What Drives Peoplep. 189
Make Employees Feel Like Partnersp. 193
Show Employees How the Business Operatesp. 197
Know the Competitionp. 201
Encourage Intelligent Risk-Takingp. 205
Inspire Creative and Innovative Thinkingp. 209
Affirm the Link Between Motivation and Performancep. 213
Help Employees Achieve Greater Performancep. 217
Get Employees to Buy Into Your Ideas-and Theirsp. 221
Be Clear-and Consistent-About Rewards and Recognitionp. 225
Always Expect the Best from Employeesp. 229
Fire Up Successful Performancep. 233
Offer Incentives and Morale Boostersp. 237
Give Your Power Awayp. 241
Encourage Accountability at All Timesp. 245
Build Trust for a Better Tomorrowp. 249
Boost Moralep. 253
Make It Fun to Make It Motivatingp. 257
Attack De-Motivators Head-Onp. 261
Put Heart and Soul into Your Teamp. 265
Unleash the Power of Human Potentialp. 269
Retain Your Employeesp. 273
Dealing with Difficult Peoplep. 277
Recognize the 10 Most Unwanted Behaviorsp. 279
Choose Your Approachp. 283
Understand the Four Intentsp. 287
Understand the First Intent: Get It Donep. 291
Understand the Second Intent: Get It Rightp. 295
Understand the Third Intent: Get Alongp. 299
Understand the Fourth Intent: Get Appreciatedp. 303
Recognize the Results of Threatened Intentsp. 307
Reduce Differencesp. 311
Listen to Understandp. 315
Reach a Deeper Understandingp. 319
Speak to Be Understoodp. 323
Project and Expect the Bestp. 327
Bring Out the Best in the Tankp. 331
Bring Out the Best in the Sniperp. 335
Bring Out the Best in the Know-It-Allp. 339
Bring Out the Best in the Think-They-Know-It-Allp. 343
Bring Out the Best in the Grenadep. 347
Bring Out the Best in the Yes Personp. 351
Bring Out the Best in the Maybe Personp. 355
Bring Out the Best in the Nothing Personp. 359
Bring Out the Best in the No Personp. 363
Bring Out the Best in the Whinerp. 367
Take Action Stepsp. 371
Planning and Executing Strategyp. 375
Manage Strategicallyp. 379
Follow the Logicp. 383
Assess Your Company's Readinessp. 387
Plan to Planp. 391
Define Your Businessesp. 395
Understand Your Modelp. 399
Know Your Marketp. 403
Assess the Terrainp. 407
Understand Opportunities and Threatsp. 411
Set Feasible Goalsp. 415
Strategizep. 419
Set Prioritiesp. 423
Pursue Your Purposep. 427
Follow Your Missionp. 431
Write the Annual Planp. 435
Obtain Commitmentp. 439
Align with Strategyp. 443
Work Across Functionsp. 447
Execute with Disciplinep. 451
Monitor and Improvep. 455
Learn, Change, and Institutionalizep. 459
Indexp. 463
Table of Contents provided by Ingram. All Rights Reserved.

Rewards Program

Reviews for The Complete New Manager (9780071744478)