Introduction | p. 1 |
Essentials Exam | p. 5 |
Practice Questions | p. 5 |
Personal Computer Components | p. 5 |
Identify the fundamental principles of using personal computers | p. 5 |
Install, configure, optimize, and upgrade personal computer components | p. 12 |
Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components | p. 15 |
Perform preventative maintenance on personal computer components | p. 19 |
Laptops and Portable Devices | p. 20 |
Identify the fundamental principles of using laptops and portable devices | p. 20 |
Install, configure, optimize, and upgrade laptops and portable devices | p. 21 |
Identify tools, basic diagnostic procedures, and troubleshooting techniques for laptops and portable devices | p. 23 |
Perform preventative maintenance on laptops and portable devices | p. 25 |
Operating Systems | p. 27 |
Identify the fundamentals of using operating systems | p. 27 |
Install, configure, optimize, and upgrade operating systems | p. 30 |
Identify tools, diagnostic procedures, and troubleshooting techniques for operating systems | p. 35 |
Perform preventative maintenance on operating systems | p. 41 |
Printers and Scanners | p. 43 |
Objective | |
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