Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
1. The Nature of Conflict
Part I: The Theory and Context for Managing Conflict in the Workplace
2. Preventing Conflict
3. Approaches to Conflict
4. Working Toward Collaboration
Part II: Interpersonal Communication Skills for Resolving Conflict
5. The Three Channels of Communication
6. Listening to Resolve Conflict and Build Lasting Relationships
7. The Communication Continua
Part III: Preparing to Resolve Conflicts
8. Are You Capable?
9. Opening the Doors to Conflict Resolution
Part IV: Application and Practice
10. The Building Blocks of Collaboration
11. Integrative Negotiation: Negotiating as Partners
12. Overcoming Barriers to Integrative Negotiation
13. Mediating Conflicts Between Parties
14. Decision-Making Choices for the Manager
15. Handling Conflicts Requiring Direct Confrontation
16. Special Situations: "Opportunistic" Employees, Workplace Violence, Terminations, and Bullying
17. Achieving Effectiveness as a Conflict Manager
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.